Strategy MCE Software User Guide

Strategy MCE Software

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• The Managed Cloud Enterprise service (“MCE” or “MCE Service”) is a Software-as-a-service (“SaaS”) offering that Strategy manages on its customers’ behalf in an Amazon Web Services, Microsoft Azure, or Google Cloud Platform environment that includes access to, collectively, (a) the “Cloud Platform” version of Strategy software products (an optimized version of the Strategy software platform built specifically for deployment in an Amazon Web Services, Microsoft Azure, or Google Cloud Platform environment) licensed by the customer; (b) Cloud Support, as described below; and (c) Cloud Architecture, as described below. Strategy’s SaaS delivery model is designed to allow businesses to consume the Strategy Analytics and
• Mobility platform in a single tenant architecture (unless otherwise described in AI Capabilities) without the need to deploy and manage the underlying infrastructure.
• MCE menawarkan seni bina pengiraan teragih menggunakan perkhidmatan asli awan yang disediakan oleh Microsoft Azure, Amazon Web Services or Google Cloud Platform. As this technology evolves, Strategy continually incorporates new services that allow for increased availability, security, or performance to ensure the latest architecture is available to our customers. At the core of the solution are Strategy Analytics and Mobility, a secure, scalable, and resilient business intelligence enterprise application platform.
• MCE also includes the elements needed to operate, access, and manage the intelligence architecture. Users are provisioned with their own dedicated intelligence architecture based on a reference architecture. Once provisioned, users can develop, tailor, and manage the application components to meet their respective needs. Based on this operating model, customers administer and control the Analytics and Mobility solution while Strategy maintains the supporting cloud-based infrastructure.

Sokongan Awan

• As a Managed Cloud Enterprise service customer, you will receive “Cloud Application Support” (“Cloud Support”) in which our Cloud Support engineers will provide ongoing support over your MCE Service term to assist in maximizing the performance and agility—and minimizing the cost— of your Strategy Cloud Platform deployment.
• Cloud Support includes environment configuration (setting up customer accounts in a selected region and CIDR for VPC/VNETs/Subnets), enterprise data warehouse integration (including modifying the Strategy configuration for data warehouse connections and opening any connectivity for external data warehouses), authentication (SSO/OIDC), and application integration.
• Additionally, Standard Support for the Cloud Platform version of Strategy Products is provided with the licenses for such Products pursuant to your contract with Strategy and our Technical Support Policies and Procedures, except that all MCE customers are entitled to four Support Liaisons (as defined in the Technical Support Policies and Procedures). Strategy Cloud Elite Support is sold to MCE Service customers as an add-on offering to standard Cloud Support. A subscription to
• Cloud Elite Support provides MCE Service customers, among other benefits, with enhanced initial response times for P1 and P2 issues, four additional Support Liaisons (eight total), weekly case management meetings, and customizable system alerts. Strategy’s Cloud Support Offerings are detailed below in Appendix A.
• Hak Cipta © 2026 Strategi. Hak Cipta Terpelihara.
• Jika pengeluaran outage issue occurs, Strategy reserves the right to fix the issue on behalf of the customer without pre-authorization. If a support issue is logged and determined through the diagnosis that the Root Cause Analysis (RCA) indicates the stated issue is due to a customer-specific customization of the Strategy application, the Cloud Support team will provide the customer with available options to resolve the issue. These solutions may require the purchase of Strategy Professional Services for additional assistance, depending on the complexity of the issue.

Seni Bina Awan
Seni Bina Awan yang ditawarkan sebagai sebahagian daripada Perkhidmatan MCE ialah seni bina rujukan yang dioptimumkan yang menyediakan reka bentuk dan tadbir urus data gred perusahaan, dan terdiri daripada (a) komponen Seni Bina Awan yang diperlukan untuk menjalankan persekitaran SaaS anda, dikonfigurasikan sama ada melalui Seni Bina Satu Instance, atau Binaan Seni Bina MCE Ketersediaan Tinggi (HA) yang diperincikan di bawah, dan (b) komponen Perkhidmatan Awan yang diperlukan untuk menyokong dan komponen Perkhidmatan MCE yang berjaya, Sokongan Persekitaran Awan.

Infrastruktur Awan
Our MCE Service offers a single-tenant platform architecture built based on industry, best practices for security, compliance, and availability. All offerings are fully managed cloud environments with 24/7 availability and separate metadata servers, load balancers, firewalls, data egress, and other services to ensure ease of use. This cloud infrastructure (“Additional SaaS Components”) is available in several configurations, as described below:

1. Infrastruktur awan yang disediakan dengan Cloud Architecture – Persekitaran operasi Tahap 1 (ditetapkan pada pesanan sebagai “Platform Awan untuk AWS-Tier 1-MCE” atau “Platform Awan untuk Azure-Tier 1-MCE” atau “Platform Awan untuk GCP – Tier 1 – MCE”) termasuk komponen berikut:
   • satu (1) contoh pengeluaran dengan sehingga 256 GB RAM;
   • satu (1) contoh bukan pengeluaran dengan sehingga 128 GB RAM; dan
   • satu (1) contoh Windows bukan pengeluaran dengan sehingga 32 GB RAM
2. The cloud infrastructure provided with the Cloud Architecture – Tier 2 operating environment (designated on an order as “Cloud Platform for AWS-Tier 2-MCE” or “Cloud Platform for Azure-Tier 2-MCE” or “Cloud Platform for GCP – Tier 2
   • MCE”) termasuk komponen berikut:
   • dua (2) contoh pengeluaran (HA) dengan sehingga 512 GB RAM setiap satu;
   • satu (1) contoh bukan pengeluaran dengan sehingga 256 GB RAM; dan
   • satu (1) contoh Windows bukan pengeluaran dengan sehingga 32 GB RAM.
3. The cloud infrastructure provided with the Cloud Architecture – Tier 3 operating environment (designated on an order as “Cloud Platform for AWS-Tier 3-MCE” or “Cloud Platform for Azure-Tier 3-MCE” or “Cloud Platform for GCP – Tier 3 MCE”) includes the following components:
   •  dua (2) kejadian pengeluaran (HA) dengan sehingga 1 TB RAM setiap satu;
   • satu (1) contoh bukan pengeluaran dengan sehingga 512 GB RAM; dan
   • satu (1) contoh bukan pengeluaran dengan sehingga 256 GB RAM; dan
   •  dua (2) tika Windows bukan pengeluaran dengan sehingga 64 GB RAM setiap satu.
4.  Infrastruktur awan yang disediakan dengan Cloud Architecture – Persekitaran operasi Tahap 4 (ditetapkan pada pesanan sebagai “Platform Awan untuk AWS-Tier 4-MCE” atau “Platform Awan untuk Azure-Tier 4-MCE” atau “Platform Awan untuk GCP – Tier 4 – MCE”) termasuk komponen berikut:
   •  dua (2) kejadian pengeluaran (HA) dengan sehingga 2 TB RAM setiap satu;
   • satu (1) contoh bukan pengeluaran dengan sehingga 1 TB RAM; dan
   • satu (1) contoh bukan pengeluaran dengan sehingga 512 GB RAM; dan
   •  dua (2) tika Windows bukan pengeluaran dengan sehingga 64 GB RAM setiap satu.
5. Seni Bina Awan – Tawaran standard (ditetapkan pada pesanan sebagai “Seni Bina Awan – AWS” atau “Seni Bina Awan – Azure) termasuk komponen berikut:
   • satu (1) nod pengeluaran dengan sehingga 512 GB RAM;
   •  satu (1) nod pembangunan bukan pengeluaran dengan sehingga 64 GB RAM; dan
   • satu (1) nod utiliti bukan pengeluaran dengan sehingga 32 GB RAM.
6. Additional nodes are also available to purchase through the execution of an order as an add-on to this offering. Each additional node purchased is for use in either production or non-production environments and includes up to 512 GB RAM. A customer may purchase additional nodes to create a HA production instance (inclusive of a high-performance file sistem) atau untuk digunakan sebagai persekitaran tersendiri yang berasingan untuk jaminan kualiti atau pembangunan.
7. The Cloud Architecture – Small offering (designated on an order as “Cloud Architecture – AWS Small” or “Cloud Architecture – Azure Small”) is available for purchase by certain small to medium-sized customers with less complex requirements and includes the following components:
   •  satu (1) nod pengeluaran dengan sehingga 128 GB RAM; dan
   • satu (1) nod utiliti bukan pengeluaran dengan sehingga 16 GB RAM.
8. Seni Bina Awan – Tawaran standard GCP (ditetapkan pada pesanan sebagai “Seni Bina Awan – GCP”) termasuk komponen berikut:
   • satu (1) nod dengan sehingga 640 GB RAM; dan
   •  satu (1) nod utiliti bukan pengeluaran dengan sehingga 32 GB RAM.
9. Additional GCP nodes are also available to purchase through the execution of an order as an add-on to this offering. Each additional node purchased includes up to 640 GB RAM. A customer may purchase additional nodes to create a HA production instance (inclusive of a high-performance file sistem) atau untuk digunakan sebagai persekitaran tersendiri yang berasingan untuk jaminan kualiti atau pembangunan.
10. H. Seni Bina Awan – Tawaran Kecil GCP (ditetapkan pada pesanan sebagai “Seni Bina Awan – GCP Kecil”) tersedia untuk pembelian oleh pelanggan bersaiz kecil hingga sederhana tertentu dengan keperluan yang kurang kompleks dan termasuk komponen berikut:
    • satu (1) nod dengan sehingga 128 GB RAM; dan
    • satu (1) nod utiliti bukan pengeluaran dengan sehingga 16 GB RAM.

Tawaran ini diperoleh bagi pihak anda daripada Microsoft Azure, Amazon Web Services, or Google Cloud Platform to host the Strategy Cloud Platform in an MCE and will be operated out of a mutually determined data center location. As part of these additional SaaS components, we will also provide you with Cloud Environment Support for your instance-based deployments and container-based deployments, as further described in this Guide, which includes support of your Strategy Cloud Platform  managed by Strategy experts in the MCE. Such support also includes 24/7/365 system monitoring and alerting, daily backups for streamlined disaster recovery, updates and quarterly system reviews, dan pemeriksaan pematuhan tahunan dan pensijilan keselamatan. Selain itu, semua pelanggan MCE akan menerima sehingga 1 TB setiap bulan keluar data tanpa caj tambahan. Sebagai sebahagian daripada perkhidmatan suku tahunan MCE semulaview, we will advise you if your monthly data egress usage is close to or exceeds 1 TB for each MCE environment. Environments showing consistent high usage may be subject to overage charges or tier adjustments.

Seni Bina MCE

Customers who purchase either the AWS, Azure, or GCP Cloud Architecture – Standard or Cloud Architecture – Tier 1 offering of Strategy’s MCE Architecture will receive one Production instance, one non-Production instance, and one Windows instance from either Microsoft Azure or Amazon Web Services or GCP. Each instance consists of a single server for Strategy Intelligence Server, Web, Library, Mobile, and Collaboration. There is also a database for the Strategy metadata, statistics, insights, and collaboration services. The MCE Architecture is built to scale to thousands of end users. Deployments post June 2025 leverage container-based architecture. Some of the benefits of the two are highlighted below:

kategori	Container-Based Deployment	Instance-Based Deployment
Provisioning & Security	New provisioning console with MFA for secure, streamlined access and management.	Traditional provisioning with no MFA options for customers.
Penyelenggaraan & Kemas Kini	Monthly updates combined with maintenance — fewer events and shorter downtime.	Separate maintenance and update cycles — more frequent events and longer downtime.
Pemulihan Bencana	Enhanced DR with shorter targets: RTO ~4 hours / RPO ~4 hours, enabling faster recovery.	Longer recovery targets: RTO ~6 hours / RPO ~24 hours.
Kebolehskalaan	Horizontal scaling enables seamless capacity expansion, with	Primarily vertical scaling, typically requiring downtime.

	vertical scaling requiring minimal downtime.
Fleksibiliti Operasi	Rolling updates and restarts support configuration changes (License Key, SSO, etc.) with minimal downtime.	Many configuration changes require longer planned downtime.

Seni Bina MCE Ketersediaan Tinggi
Strategy’s High-Availability MCE Architecture consists of a HA Cloud Architecture spanned across multiple Availability Zones. Strategy Metadata database is also HA through a multi-Availability Zone architecture offered by cloud service providers. The High-Availability MCE Architecture is included in the Cloud Architecture Tier 2, Tier 3, and Tier 4 offerings. MCE customers may move to the next available Tier if additional non-production instances are required, listed under the Cloud Architecture section.

Alam Sekitar Awan

As part of the Cloud Architecture, Strategy will provide Cloud Environment Support to you by maintaining your environments for the total number of instances purchased as part of an MCE Service subscription, including the following:

• Ketersediaan Perkhidmatan
  Service availability for both production and non-production instances is 24/7 by default. However, non-production instances may also be set to a minimum of 12/5 (aligned to the customer’s local time zone). These parameters can be adjusted based on mutual agreement.
• Analisis Punca Punca (RCA)
  Untuk pengeluaran outages, an RCA can be requested by the customer. Customers will receive the RCA report within ten (10) business days of the request. Cloud Support will cover all aspects regarding the diagnosis of the RCA. It may also cover product defects, security updates, operating system updates, and changes. As noted, if an RCA determines an issue to be created by a customer-specific customization, Strategy will provide options outside of Cloud Support, such as Professional Services engagements, to remedy the issue.
• Talian Sokongan Awan 24/7
  Sebagai contoh Pengeluaran outages where system restoration is paramount, a global cloud team is mobilized for prompt resolution. The Strategy Cloud team functions around the clock to support customers and maintain service SLAs.
• Pemantauan dan Makluman 24/7
  Key system parameters are monitored for all production and non-production instances. Strategy has alerts on CPU utilization, RAM utilization, disk space, application-specific performance counters, VPN Tunnel, and ODBC warehouse sources monitoring. As part of Strategy’s Cloud Elite Support Offering, customers are eligible to receive system alert notifications.
• Sandaran
  Daily backups are performed for all customer systems, including system state and metadata. By default, MCE customers will have a thirty (30) day backup retention period, and a monthly backup archive for the preceding eleven (11) months. All backups are inclusive of metadata, cubes, caches, images, and plugins. Sila hubungi Eksekutif Akaun anda untuk anggaran kos tambahan jika anda mempunyai keperluan sandaran tambahan.
• Analitis Platform
  Strategy Platform Analytics is set up for all Strategy customers on MCE and maintained to allow for instant access to system performance metrics. Strategy will monitor the MCE Service-based data repository and/or cube memory requirement of the Platform Analytics database. In the event the space availability is less than 20% of the allocated storage, after receiving the customer’s consent, Strategy will purge older data from the MCE Service-based Platform Analytics database in 30-day increments until the disk availability is below the 80% capacity threshold. The amount of data that the customer chooses to keep may have a corresponding cost to the customer. Contact your Account team for a cost estimate to modify the MCE Service, including increases to the data repository and/or cube memory requirements.

Penyelenggaraan

Maintenance windows are scheduled monthly to allow for third-party security updates to be applied to the MCE platform. During these scheduled interruptions, the MCE systems may be unable to transmit and receive data through the provided services. Customers should plan to create a process that includes the pause and restart of applications, rescheduling subscriptions, and including, but not limited to, related data load routines. When it is necessary to execute emergency maintenance procedures, Strategy will notify customer-specific support liaisons via email as early as possible—identifying the nature of the emergency and the planned date and time of execution. Customers will normally receive a minimum of two weeks’ advance notification for planned maintenance windows. However, if emergency maintenance work is required, we will use commercially reasonable efforts to give 24-to 48-hour notice before applying a remedy. MCE customers are required to adhere to their monthly maintenance window. If the assigned window is not suitable, please contact your Cloud Technical Account Manager (TAM).

Perkhidmatan Suku Tahun Reviews
The assigned designated Technical Account Manager (TAM) for your MCE will conduct the Quarterly Service Reviews (QSR) with the business and technical contacts on a quarterly cadence. This may include an overview sumber sistem dan cadangan berdasarkan arah aliran yang diperhatikan.

Ketersediaan Infrastruktur

The MCE Service is architected to withstand the failure of an individual service to maintain availability. For HA environments, this is achieved by utilizing underlying application features and building on best practices. Strategy Cloud also utilizes the advantages Zon Ketersediaan (“AZ”) dalam AWS, Azure dan GCP.

Intra-Region Fail-Over (HA)
For Tier 2 and above, production environments are deployed across multiple Availability Zones. This provides physical separation of compute and data and allows the service to continue running if one AZ becomes unavailable.

Instance-based deployments
In the event of an AZ failure, the remaining Instance continues to run, and data remains intact (RDS and EFS are resilient across AZs). There is no data loss and no recovery downtime. Capacity may be temporarily reduced until the failed instance is replaced. Tier 1 will have an RPO (Recovery Point Objective) of 24 hours and an RTO (Recovery Time Objective) of 48 hours.

Container-based deployments
For container-based deployments in all Tiers, failover is automatic. If capacity is available in a third AZ, replacement workloads are started there. Some active sessions or jobs on the affected AZ may be interrupted, but services are restored automatically without manual intervention.

Inter-Region Disaster Recovery (DR)
Strategy’s MCE offering does not provide region failover in its standard offering. However, customers do have the option to purchase Inter-Region failover as an add-on to the standard offering at an additional cost. Strategy recommends having a
secondary data warehouse site available for Inter-Region failover when considering a disaster recovery purchase. Strategy provides the following options for Inter-region:

Instance-Based Deployments

• Hot-Cold: A failover environment is pre-provisioned in the secondary region but remains shut down until a disaster occurs in the primary region. Provides a targeted RPO of 24 hours and RTO of 6 hours.
• Hot-Warm: A failover environment is pre-provisioned in the secondary region and refreshed daily with metadata. The environment is shut down after each refresh. Provides a targeted RPO of 24 hours and RTO of 4 hours.

Container-Based Deployments

• Hot-Cold: A failover environment is provisioned in the secondary region only after a disaster occurs in the primary region. Provides a targeted RPO of 4 hours and RTO of 4 hours.
• Hot-Warm: A failover environment is provisioned in the secondary region upon disaster. Provides a targeted RPO of 30 minutes and RTO of 2 hours.

Kemas Kini dan Naik Taraf

• Strategi komited untuk menyediakan kemas kini terkini dengan pembetulan keselamatan, oleh itu semua pelanggan dikehendaki menggunakan advantage of the fixes and new features. For each Product license, we will deliver to you every quarter for instance-based deployments and every month for container-based deployments at no charge and at your request, an update and/or upgrade as part of the Technical Support Services subscription. Major upgrades are completed in a free parallel environment for up to 30 days to allow for customer testing for instance-based deployments while it will be in place for container-based deployments. Updates may not include new separately marketed products. Customers requiring longer than 30 days to complete the upgrade should contact their Account Executive.
• Your TAM will work with you each quarter and/or month to schedule the updates. These updates are seamless and carry over all customizations in your Strategy environment. The customer is responsible for ensuring SDK Mobile apps are recompiled to comply with newer versions of Strategy. Customers are also encouraged to perform regression testing on the updated environment, along with data validation and testing other custom workflows.

Peranan dan Tanggungjawab

The RACI (Responsible, Accountable, Consulted, Informed) Table in Appendix B highlights the roles and responsibilities of customers and Strategy. Please note that some responsibility relies on cloud service providers and, therefore, Strategy will comply with Cloud providers’ Service Level Agreement for service availability.

Non-Migrated Strategy Components
Stated below are the Strategy components that will not be hosted in the cloud. Customers are highly encouraged to move away from legacy components and leverage newer and modern replacements of such tools:

• Strategy Narrowcast Server replaced with Distribution Services
•  Strategy Enterprise Manager replaced with Platform Analytics
• Legacy Office plugin (non-365 version)

The following items are supported only for connectivity to MCE. Strategy will not host them in the Cloud. These solutions may require additional assistance from Strategy Professional Services.

• IIS web pelayan untuk menyokong MDX
• Penyesuaian bukan dalam bentuk pemalam

Perkhidmatan Pengedaran

All Strategy Cloud customers are required to use their own SMTP server for delivery of email and history list subscriptions. File subscriptions are pushed to an Amazon S3 bucket, Azure BLOB Storage, or Google Cloud Storage, provided to the customer as part of the MCE infrastructure. Customers may pull file subscriptions from the storage locations provided during the onboarding process with their TAMs. Our Professional Services team is available to assist with any customizations that may be required to move File langganan daripada Amazon S3, BLOB atau Cloud Storage ke lokasi yang dikehendaki.

Pelesenan Migrasi MCE
Two additional licenses are provided for Cloud operations and maintenance. These accounts are the ‘mstr’ and ‘Axx-administrator’ or ‘Cxx-administrator’ or ‘Gxx-administrator’. mstr user should never be deleted.

Keupayaan AI

• The “AI Power User,” “AI Consumer User,” “AI Architect User,” “Strategy AI,” and “Strategy AI User” SKUs provide artificial intelligence capabilities as a part of your MCE Service (“AI Capabilities”).
• AI Capabilities are designed to accommodate various user roles, and provide AI-assisted data exploration, automated dashboard design processes, SQL generation tools, and ML-based visualization methods. The AI Capabilities within the framework of the Strategy analytics platform augment the platform’s data processing and presentation capabilities. The use of AI Capabilities may have limitations which impact the effectiveness, quality and/or accuracy of output from your MCE Service and should not replace human decision-making.
• You remain responsible for judgments, decisions, and actions you make or take based on the output of your MCE Service. You must use our AI capabilities only for the intended purpose set forth in this Guide and in the Strategy AI Security Whitepaper, available here: Strategy AI Security Whitepaper. To the extent your use of our AI offerings could potentially be classified as high risk under the EU AI Act or other applicable laws and regulations governing AI, such use is undertaken solely at your own risk and you must comply with all applicable laws and regulations governing its use and Strategy has no responsibility or liability for any loss, damage, claim, cost, or other consequence arising from or related to such use.
• Notwithstanding anything to the contrary, we may provide AI Capabilities to you from an environment that is different from the operating environment specified on your MCE Service order. You may not perform any penetration testing on the artificial intelligence service powering the AI Capabilities. Consumption-Based Licensing and Auto-Replenishment of the Strategy AI SK
• For each Strategy AI SKU quantity you license, you may consume up to twenty thousand (20,000) Questions (as defined below) for a period of up to twelve (12) months beginning on the order effective date and, in the case of a replenishment, from the beginning of the replenishment effective date (each period, a “Use Period”). Unconsumed Questions are automatically forfeited at the earlier of (a) the end of the Use Period, or (b) termination or expiry of the MCE Service term, and do not carry over to any subsequent Use Periods. Upon the earlier of the expiration of the Use Period or the full consumption of 20,000 Questions, we will automatically replenish your right to consume an additional 20,000 Questions for each licensed Strategy AI SKU quantity for a subsequent Use Period, each at the then current list price for such Strategy, unless you provide written notice to us that you desire not to auto-replenish (a) at least ninety (90) days before the expiration of the then current Use Period, or (b) before 18,000 Questions have been consumed, whichever occurs first. Strategy AI is otherwise non-cancelable by you and non-refundable.
• • For the avoidance of doubt, the foregoing does not apply to the licensing of the other AI Capability SKUs, which are licensed on a named user basis, with no limit on the number of questions. Customers purchasing the Strategy AI SKU will have access to Platform Analytics, which will include your usage in its reporting.
• One “Question” is defined as any input action taken while using the Strategy AI SKU. Below are exampsedikit Soalan:
  • Jawapan Auto (berbilang pilihan penggunaan):
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
  • One click on auto-populated suggestions below Strategy’s Auto chatbot input box constitutes consumption of one Question.
  • sebarang pilihan seterusnya bagi analisis data yang disyorkan merupakan penggunaan Soalan tambahan.
• Auto SQL:
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
• Papan Pemuka Auto (berbilang pilihan penggunaan):
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
  • One click on auto-populated suggestions below the Strategy’s Auto chatbot input box constitutes consumption of one Question.
  •  Any subsequent selection(s) of the recommended data analysis constitutes consumption of an additional Question.

Agent Activation
For configurations that include any combination of “AI Power User,” “AI Consumer User,” or “AI Architect User,” customers may request additional advisory assistance related to getting started with their Agentic features (Agent Activation Advisory). Agent Activation Advisory assistance can be requested only once and is limited to the following 2 Agents, as detailed below:

•   1 Structured Agent includes: 2 datasets, 15 attributes per dataset, 15 metrics per dataset, 5 derived metrics, 1 language, and up to 5M rows per dataset.
• 1 Unstructured Agent includes: up to 3 PDF/Doc files with up to 250 pages per document.

If additional advisory services are needed, Strategy will provide options outside of Cloud Support, such as Professional Services engagements.

Keselamatan

Pelbagai alat keselamatan digunakan untuk melakukan ujian penembusan dan pemulihan, pengelogan peristiwa sistem dan pengurusan kelemahan. Perkhidmatan MCE mengekalkan postur keselamatan yang tinggi mengikut piawaian keselamatan berikut:
Kawalan Organisasi Perkhidmatan (SSAE-18)

• SSAE-18 ialah piawaian pengauditan organisasi perkhidmatan yang dikekalkan oleh AICPA. Ia menilai Kawalan Organisasi Perkhidmatan ke atas keselamatan, ketersediaan dan integriti pemprosesan sistem dan kerahsiaan dan privasi maklumat yang diproses oleh sistem. Perkhidmatan MCE kami mengekalkan laporan SOC2 Type 2.
• Akta Mudah Alih dan Akauntabiliti Insurans Kesihatan (HIPAA)
• Controls designed to protect health information
• .Payment Card Industry Data Security Standards (PCI DSS)
• Piawaian Keselamatan Data Industri Kad Pembayaran (PCI DSS) ialah standard keselamatan maklumat proprietari untuk organisasi yang mengendalikan maklumat pemegang kad. MCE mengekalkan SAQ-D untuk Pembekal Perkhidmatan.
• Organisasi Antarabangsa untuk Standardisasi (ISO 27001-2)
• International Organization for Standardization (ISO 27001-2) ialah piawaian pengurusan keselamatan yang menentukan amalan terbaik pengurusan keselamatan dan kawalan keselamatan yang komprehensif mengikut panduan amalan terbaik ISO 27002.

Imbasan Keselamatan MCE

Strategi akan menjalankan semula keselamatanview on all custom components provided by the customers, such as plugins, drivers, etc. Customer is responsible for the remediation of all security findings.

Komponen Perkhidmatan Kongsi Awan
Sebagai sebahagian daripada seni bina platform Perkhidmatan MCE dan menyokong Persekitaran Awan, kami menggabungkan penyelesaian pihak ketiga untuk membantu dalam pengurusan, penggunaan dan keselamatan infrastruktur serta untuk menyelesaikan tugas operasi. Ini termasuk penyelesaian tindak balas pengurusan dan pengesanan, penyelesaian pengurusan postur keselamatan awan, pemantauan aplikasi/infrastruktur, penyelesaian pengurusan makluman dan atas panggilan serta aliran kerja dan alatan penyepaduan berterusan.

Ketersediaan Perkhidmatan
MCE menawarkan perjanjian tahap perkhidmatan sebanyak 99.9% untuk persekitaran pengeluaran HA dan 99% tahap perkhidmatan untuk persekitaran pengeluaran bukan HA contoh tunggal. Ketersediaan dikira setiap bulan kalendar seperti berikut:

Definisi Perkhidmatan
“Total Minutes”: the total number of minutes in a calendar month. “Production Instance”: an MCE Intelligence Architecture that users are running in production, in support of an operational business process.

“Unavailability”: for each Production Instance, the total number of minutes in a calendar month during which (1) the Production Instance(s) has no external connectivity; (2) the Production Instance(s) has external connectivity but is unable to process requests (i.e., has attached volumes that perform zero read- write IO, with pending IO in the queue); or (3) all connection requests made by any component of the Production Instance(s) fail for at least five consecutive minutes. “Unavailability” does not include minutes when the MCE is unavailable due to issues related to applications built on the Strategy software platform, including project, report, and document issues; migration problems related to user design; ETL application problems; improper database logical design and code issues; downtime related to scheduled maintenance; downtime experienced as a result of user activity; general internet unavailability; and other factors out of Strategy’s reasonable control.

"Jumlah Ketidaktersediaan": agregat ketidaktersediaan merentas semua Kejadian Pengeluaran.
Untuk mana-mana bulan kalendar separa di mana pelanggan melanggan MCE, ketersediaan akan dikira berdasarkan keseluruhan bulan kalendar, bukan hanya bahagian yang mereka langgan.

Pemulihan Perkhidmatan
Jika standard ketersediaan 99.9% (untuk Kejadian Pengeluaran HA) dan 99% (untuk Contoh Pengeluaran bukan HA) tidak dipenuhi dalam mana-mana bulan kalendar tertentu, pelanggan mungkin layak untuk Kredit Perkhidmatan, mengikut definisi di bawah. Setiap Kredit Perkhidmatan akan dikira sebagai peratustage of the total fees paid by customers for the MCE Service, managed by Strategy within the calendar month that a Service Credit has been accrued. This is the exclusive remedy available to customers in the event Strategy fails to comply with the service level requirements set forth in the availability designed in the Service Availability section.

Kredit Perkhidmatan
Contoh Pengeluaran HA:

• Availability less than 99.9% but equal to or greater than 99.84%: 1% Service Credit
• Availability less than 99.84% but equal to or greater than 99.74%: 3% Service Credit
• Availability less than 99.74% but equal to or greater than 95.03%: 5% Service Credit
• Availability less than 95.03%: 7% Service Credit

Contoh Pengeluaran Bukan HA:

• Availability less than 99% but equal to or greater than 98.84%: 1% Service Credit
• Availability less than 98.84% but equal to or greater than 98.74%: 3% Service Credit
• Availability less than 98.74% but equal to or greater than 94.03%: 5% Service Credit
• Availability less than 94.03%: 7% Service Credit

Prosedur Kredit Perkhidmatan

• To receive a Service Credit, customers must submit a Strategy case on or before the 15th day of the calendar month following the calendar month in which the Service Credit allegedly accrues that includes the following information: (a) the words “SLA Credit Request” in the “Case Summary/ Error Message” field; (b) a detailed description of the event(s) that resulted in unavailability; (c) the dates, times, and duration of the unavailability; (d) the affected system or component ID(s) provided to customers by Strategy during onboarding and Intelligence Architecture delivery activities; and (e) a detailed description of the actions taken by users to resolve the unavailability.
• Once Strategy receives this claim, Strategy will evaluate the information provided and any other information relevant to determining the cause of the Unavailability (including, for example, information regarding the availability performance of the Intelligence Architecture, third-party software or services, dependencies on customer-hosted or subscribed software or services, operating system, and software components of the MCE). Thereafter, Strategy will determine in good faith whether a Service Credit has accrued and will notify customers of its decision. If Strategy determines that a Service Credit has accrued, then at its discretion, it will either (1) apply the Service Credit to the next MCE Service invoice sent or (2) extend the MCE Service Term for a period commensurate with the Service Credit amount. Customers may not offset any fees owed to Strategy with Service Credits.

Pengecualian

In the context of Strategy MCE services delivered via a SaaS model, the following are considered exclusions for service as it concerns all matters of impacts to availability:

1. Scheduled Maintenance: Service interruptions during scheduled maintenance, announced in advance, are excluded from the SLA.
2. Customer Configurations: Service issues caused by customer actions, such as misconfigurations or excessive API requests, are not covered. Issues related to applications built on the Strategy software platform, including project, report, and document issues; migration problems related to user design; downtime experienced as a result of user activity.
3. ETL Application: Outages disebabkan oleh degradasi atau kegagalan proses ETL dalam aplikasi.
4. Database Issues and Configuration: Improper database logical design and code issues.
5. Hyper scaler or other Third-party Services: Downtime related to third-party services or dependencies outside control is excluded.
6. Force Majeure: Events beyond control of Strategy, such as natural disasters or government actions, do not qualify for SLA coverage.
7. Unauthorized Access: Issues not originated by Strategy like unauthorized access or credential compromised
8. Customer-Based Migration Issues: Migration problems and outages berkaitan dengan reka bentuk pelanggan atau pengguna.
9. SSO or other Custom Security Configuration or Policies: Implementation and management of custom security policies and compliance measures outside the pre-configured, standard security settings are not included.
10.  Network Connectivity Issues: Issues related to the customer’s internal network or internet connectivity, including VPN configurations and local firewall settings, fall under the customer’s responsibility.

These exclusions ensure a clear boundary of responsibilities and help manage expectations for the scope and limits of Strategy MCE services within a SaaS delivery model.

Terma Terpakai untuk Memproses Data Peribadi
This section will apply only to the extent there is no other executed agreement in place regarding the same subject between Strategy and the customer (“Customer”), including any order(s) and/or a master agreement between the customer and Strategy (collectively, the “Governing Agreement”), and shall be considered a Data Processing Addendum (DPA). Except as amended by this DPA, the Governing Agreement will remain in full force and effect.

Definisi

• “Customer Group” means Customer and any affiliate, subsidiary, subsidiary undertaking and holding company of Customer (acting as a Controller) accessing or using the MCE Service on Customer’s behalf or through Customer’s systems or any other third party who is permitted to use the MCE Service pursuant to the Governing Agreement between Customer and Strategy, but who has not signed its own Order Form with Strategy.
• “Rangka Kerja Privasi Data” bermaksud, sebagaimana yang berkaitan, (i) Rangka Kerja Privasi Data EU-AS seperti yang ditadbir oleh Jabatan Perdagangan AS dan diluluskan oleh Suruhanjaya Eropah sebagai memastikan tahap perlindungan yang mencukupi untuk Data Peribadi bagi tujuan Perkara 45 GDPR; (ii) Sambungan UK kepada Rangka Kerja Privasi Data EU-AS yang diluluskan oleh pihak berkuasa berwibawa United Kingdom sebagai memastikan tahap perlindungan yang mencukupi untuk Data Peribadi bagi tujuan Perkara 45 UK GDPR; dan (iii) Rangka Kerja Privasi Data Swiss-AS seperti yang ditadbir oleh Jabatan Perdagangan AS dan diluluskan oleh Pentadbiran Persekutuan Switzerland sebagai memastikan tahap perlindungan yang mencukupi untuk Data Peribadi bagi tujuan undang-undang perlindungan data Switzerland yang terpakai, dalam setiap kes seperti yang berkuat kuasa, dipinda, disatukan, digubal semula atau diganti dari semasa ke semasa.
• “Undang-undang Privasi EU/UK” bermaksud, sebagaimana yang berkenaan: (a) Peraturan Perlindungan Data Am 2016/679 (“GDPR”); (b) Privasi dan Arahan Komunikasi Elektronik 2002/58/EC; (c) Akta Perlindungan Data UK 2018, Peraturan Perlindungan Data Am UK seperti yang ditakrifkan oleh Akta Perlindungan Data UK 2018 sebagaimana yang dipinda oleh Peraturan Perlindungan Data, Privasi dan Komunikasi Elektronik (Pindaan dsb.) (Keluar EU) 2019 (bersama-sama dengan Akta Perlindungan Data UK 2018, “UK GDPR2003 Komunikasi Elektronik”), dan Peraturan Privasi dan XNUMX Komunikasi Elektronik GDPR UK dan (d) mana-mana undang-undang, arahan, perintah, peraturan, peraturan atau instrumen lain yang mengikat yang melaksanakan mana-mana perkara di atas, dalam setiap kes, sebagaimana yang berkenaan dan berkuat kuasa dari semasa ke semasa, dan sebagaimana yang dipinda, disatukan, digubal semula atau diganti dari semasa ke semasa.
• “Personal Data” means any information that Strategy processes on behalf of Customer to provide the Services that is defined as “personal data” or “personal information” under any Privacy Law. “Privacy Laws” means, as applicable, EU/UK Privacy Laws, US Privacy Laws, and any similar law of any other jurisdiction which relates to data protection, privacy, or the use of Personal Data, in each case, as applicable and in force from time to time, and as amended, consolidated, re-enacted or replaced from time to time.
• “Security Incident” means the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, any Personal Data. For the avoidance of doubt, an unsuccessful attempt that does not result in the unauthorized access to Personal Data or to any of Strategy’s or  Strategy’s Sub-Processors’ equipment or facilities storing Personal Data, including, without limitation, pings and other broadcast attacks on firewalls or edge servers, port scans, unsuccessful logon attempts, denial of service attacks, packet sniffing (or other unauthorized access to traffic data that does not result in access beyond headers), or similar incidents shall not be considered a Security Incident. “Sub-Processor” means any third party appointed by Strategy to process personal data.
• “Third Country” means any country or territory outside of the scope of the data protection laws of the European Economic Area or the UK, as relevant, that has not been approved as providing adequate protection for Personal Data by the
• relevant competent authority from time to time.
  “US Privacy Laws” means, as applicable, the California Consumer Privacy Act, Colorado Privacy Act, Connecticut Data Privacy Act, Delaware Personal Data Privacy Act, Florida Digital Bill of Rights, Indiana Consumer Data Protection Act, Iowa Consumer Data Protection Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Tennessee Information Protection Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act, and any similar law of any other state related to the processing of Personal Data.

Pemprosesan Data

As a Processor, Strategy will process the Personal Data that is uploaded or transferred to the MCE Service as instructed by Customer or provided by Customer as Controller in accordance with Customer’s documented instructions. Customer authorizes Strategy, on its own behalf and on behalf of the other members of its Customer Group, to process Personal Data during the term of this DPA as a Processor for the purpose set out in the table below.

Data Peribadi berhubung dengan Perkhidmatan MCE

Data Peribadi berhubung dengan Perkhidmatan MCE
Perkara pemprosesan	Storage of data, including, without limitation Personal Data, provided by Customer for its business purpose
Tempoh pemprosesan	Tempoh Perkhidmatan MCE dan 90 hari selepas tamat tempoh tersebut
Sifat pemprosesan	Penyimpanan, sandaran, pemulihan dan pemprosesan Data Peribadi berkaitan dengan Perkhidmatan MCE.
Tujuan pemprosesan	Penyediaan Perkhidmatan MCE

Jenis data peribadi	Data Peribadi yang dimuat naik atau dipindahkan untuk diproses melalui Perkhidmatan MCE oleh Pelanggan
Kategori subjek data	Employees or agents of the Customer and Customer’s customers, prospects, business partners, vendors, and those individuals who have been authorized to use the MCE Service by the Customer

Strategy may aggregate and/or anonymize Personal Data such that it no longer constitutes Personal Data under Privacy Laws and process such data for its own purposes. To the extent Strategy receives de-identified data (as such term is defined under applicable US Privacy Laws) from Customer, Strategy shall:

1.  take commercially reasonable measures to ensure that the data cannot be associated with an identified or identifiable individual;
2.  publicly commit to maintain and use the data only in a de-identified form and not attempt to re-identify the data; and
3. otherwise comply with applicable US Privacy Laws with respect to such de-identified data. Customer will take all measures possible to avoid transferring or providing us with any access to any Personal Data to the extent possible while continuing to use the MCE Service.

In processing Personal Data under the Agreement, Strategy will:

1. only process Personal Data on documented instructions from Customer which the Parties agree that this DPA is Customer’s complete and final documented instruction to Strategy in relation to Personal Data (which the parties agree are reflected in full in this DPA), for the limited and specific purpose described in the table above, and at all times in compliance with Privacy Laws, unless required to process such Personal Data by applicable law to which Strategy is subject; in such a case, Strategy shall inform Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest;
2. memberitahu Pelanggan tanpa kelewatan yang tidak wajar jika ia: (i) membuat penentuan bahawa ia tidak lagi dapat memenuhi kewajipannya di bawah Undang-undang Privasi AS yang terpakai atau (ii) percaya bahawa arahan Pelanggan, melanggar Undang-undang Privasi yang berkenaan;
3. setakat yang dikehendaki oleh Undang-undang Privasi, dan atas notis bertulis yang munasabah bahawa Pelanggan secara munasabah percaya Strategi menggunakan Data Peribadi yang melanggar Undang-undang Privasi atau DPA ini, berikan Pelanggan hak untuk mengambil langkah yang munasabah dan sesuai untuk membantu memastikan bahawa Strategi menggunakan Data Peribadi dengan cara yang konsisten dengan kewajipan Pelanggan di bawah Undang-undang Privasi, dan menghentikan serta memperbaiki sebarang penggunaan Data Peribadi yang tidak dibenarkan; dan
4. menghendaki setiap pekerja atau orang lain yang memproses Data Peribadi adalah tertakluk kepada kewajipan kerahsiaan yang sewajarnya berkenaan dengan Data Peribadi tersebut.
5.  Setakat yang diperlukan oleh Undang-undang Privasi yang berkenaan, Strategi tidak akan:
   1. menjual Data Peribadi atau berkongsi Data Peribadi untuk tujuan pengiklanan tingkah laku merentas konteks;
   2.  mengekalkan, menggunakan atau mendedahkan Data Peribadi di luar hubungan perniagaan langsung antara Strategi dan Pelanggan dan untuk sebarang tujuan selain untuk tujuan khusus melaksanakan Perkhidmatan; dan
   3. menggabungkan Data Peribadi yang diterima daripada, atau bagi pihak, Pelanggan dengan mana-mana Data Peribadi yang mungkin dikumpul daripada interaksi berasingan Strategi dengan individu yang berkaitan dengannya Data Peribadi atau daripada mana-mana sumber lain, kecuali untuk melaksanakan tujuan perniagaan atau sebagaimana yang dibenarkan oleh Undang-undang Privasi.

Kewajipan Pelanggan

Customer shall comply with all Privacy Laws in providing Personal Data to Strategy in connection with the Services. Customer represents and warrants that:

1. the Privacy Laws applicable to Customer do not prevent Strategy from fulfilling the instructions received from Customer and performing Strategy’s obligations under this DPA;
2.  all Personal Data was collected and at all times processed and maintained by or on behalf of Customer in compliance with all Privacy Laws, including with respect to any obligations to provide notice to and/or obtain consent from individuals; and
3.  Customer has a lawful basis for disclosing the Personal Data to Strategy and enabling Strategy to process the Personal Data as set out in this DPA. Customer shall notify Strategy without undue delay if Customer makes a determination that the processing of Personal Data under the Agreement does not or will not comply with Privacy Laws, in which case, Strategy shall not be required to continue processing such Personal Data.

Sub-Pemprosesan
To the extent Strategy engages any Sub-Processors to process Personal Data on its behalf:

1.  Customer hereby grants Strategy general written authorization to engage the Sub-Processors set out on the Strategy’s webtapak, kini di: https://community.strategy.com/article/strategy-sub-processors (as such webalamat tapak boleh dipinda atau diganti dari semasa ke semasa), tertakluk kepada keperluan seksyen ini.
2.  If Strategy appoints a new Sub-Processor or intends to make any changes concerning the addition or replacement of any Sub-Processor which will process Personal Data that Strategy is processing on behalf of Customer, Strategy shall update the websites set out in Section 5.4(a) above and inform Customer of such update via e-mail if the new or replacement Sub-Processor will process any Personal Data. If Customer fails to object to the appointment or replacement within thirty (30) days of its posting on reasonable and documented grounds related to the confidentiality or security of Personal Data or the subcontractor’s compliance with Privacy Laws, Strategy may proceed with the appointment or replacement. If Customer reasonably objects to a new Sub-Processor, Customer shall inform Strategy in writing within thirty (30) days following the update of the applicable Sub-Processor list and such objection shall describe Customer’s legitimate reasons for objection. Strategy shall have the right to cure any objection by, in its sole discretion, either choosing to (i) take any corrective steps requested by Customer in its objection (which steps will be deemed to resolve Customer’s objection) and proceed to use the Sub-Processor or (ii) suspend and/or terminate any product or service that would involve the use of the Sub-Processor.
3. Strategy shall engage Sub-Processors only pursuant to a written agreement that contains obligations on the subcontractor which are no less onerous on the relevant subcontractor than the obligations on Strategy under this DPA.
4.  In the event Strategy engages a Sub-Processor to carry out specific processing activities on behalf of Customer pursuant to EU/UK Privacy Laws, where that Sub-Processor fails to fulfil its obligations, Strategy shall remain fully liable under applicable EU/UK Privacy Laws to Customer for the performance of that Sub-Processor’s obligations.

Pemindahan Data Peribadi

Customer acknowledges and agrees that Strategy may appoint an affiliate or third-party Sub-Processor to process the Personal Data in a Third Country, in which case, Strategy shall ensure that any Personal Data transferred to such affiliate or third-party shall be done so pursuant to a valid data transfer mechanism under EU/UK Privacy Laws, such as the Data Privacy Framework (if applicable) or the standard contractual clauses for the transfer of Personal Data to third countries.

Keselamatan Pemprosesan Data
Strategy shall, taking into account the state-of-the-art, the costs of implementation and the nature, scope, context and purpose of the processing, implement appropriate technical and organizational measures designed to provide a level of security appropriate to the risk. Customer may also elect to implement appropriate technical and organizational measures in relation to Customer Personal Data, directly from Strategy’s Sub-Processor. Such appropriate technical and organizational measures include:

1. Nama samaran dan penyulitan untuk memastikan tahap keselamatan yang sesuai;
2. Langkah-langkah untuk memastikan kerahsiaan, integriti, ketersediaan dan daya tahan berterusan sistem pemprosesan dan perkhidmatan yang disediakan oleh Pelanggan kepada pihak ketiga;
3. Langkah-langkah untuk membolehkan Pelanggan membuat sandaran dan mengarkib dengan sewajarnya untuk memulihkan ketersediaan dan akses kepada Data Peribadi Pelanggan tepat pada masanya sekiranya berlaku insiden fizikal atau teknikal; dan
4. Proses untuk kerap menguji, menilai dan menilai keberkesanan langkah teknikal dan organisasi yang dilaksanakan oleh Pelanggan.

Pemberitahuan Pelanggaran Keselamatan
To the extent required by Privacy Laws, Strategy shall without undue delay notify Customer of any Security Incident, with further information about the Security Incident provided in phases as more details become available. For the avoidance of doubt, Strategy’s obligation to report or respond to a Security Incident, including without limitation, under this section, is not and will not be construed as an acknowledgement by Strategy of any fault or liability of Strategy with respect to the Security Incident.

Audit
Atas permintaan Pelanggan yang munasabah, Strategi hendaklah menyediakan kepada Pelanggan maklumat sedemikian dalam simpanannya sebagaimana yang semunasabahnya perlu untuk menunjukkan pematuhan Strategi dengan kewajipannya di bawah DPA ini, dan membenarkan dan menyumbang kepada audit dengan memberikan jawapan bertulis kepada soal selidik dan salinan dokumen yang berkaitan. Sebagai alternatif kepada audit yang dilakukan oleh Pelanggan, setakat yang dibenarkan oleh Undang-undang Privasi, Strategi boleh mengaturkan juruaudit yang berkelayakan dan bebas untuk menjalankan, atas perbelanjaan Pelanggan, penilaian ke atas dasar Strategi dan langkah-langkah teknikal dan organisasi bagi menyokong kewajipannya di bawah Undang-undang Privasi menggunakan piawaian kawalan atau rangka kerja dan prosedur penilaian yang sesuai dan diterima untuk penilaian tersebut, dan akan memberikan laporan yang munasabah mengenai permintaan tersebut. Walau apa pun yang dinyatakan di atas, dalam apa jua keadaan, Strategi tidak akan diperlukan untuk memberi Pelanggan akses kepada maklumat, kemudahan, dokumen atau sistem setakat berbuat demikian akan menyebabkan Strategi melanggar kewajipan kerahsiaan yang terhutang kepada pelanggan lain atau kewajipan undang-undangnya.

Customer acknowledges and agrees that our rights to audit our Sub-Processors referred to in the Transfers of Personal Data section above will be subject to the terms we have in place with each such Sub-Processor and will likely involve: (i) using external auditors to verify the adequacy of security measures including the security of the physical data centers from which the Sub-Processor provides the Services; (ii) ISO 27001 standards or other such alternative standards that are substantially equivalent to ISO 27001; and (iii) the generation of an audit report (“Report”), which will be the Sub-Processor’s confidential information or otherwise be made available subject to a mutually agreed upon non-disclosure agreement covering the Report (“NDA”). Strategy may not be able to disclose such Report to Customer without permission from the Sub-Processor. At Customer’s reasonable written request during the exercise of its audit rights under the Independent Determination section below, Strategy will request the permission to provide Customer with a copy of such Report so that Customer can reasonably verify the Sub-Processor’s compliance with its security obligations, provided that Customer acknowledges that the Sub-Processor may require Customer to enter into an NDA with such Sub-Processor before releasing the same.

Keazaman Bebas
Pelanggan bertanggungjawab untuk semulaviewing the information made available by Strategy and its Sub-Processor relating to data security and making an independent determination as to whether the MCE Service meets Customer’s requirements and legal obligations, as well as Customer’s obligations under this DPA.

Bantuan
To the extent required by Privacy Laws, and taking into account the nature of the processing, Strategy shall, in relation to the processing of Personal Data and to enable Customer to comply with its obligations which arise as a result thereof, provide reasonable assistance to Customer, through appropriate technical and organizational measures, in: responding to requests from individuals pursuant to their rights under Privacy Laws, including by providing, deleting, or correcting the relevant Personal Data, or by enabling the Customer to do the same, insofar as this is possible;

1. responding to requests from individuals pursuant to their rights under Privacy Laws, including by providing, deleting, or correcting the relevant Personal Data, or by enabling the Customer to do the same, insofar as this is possible;
2. melaksanakan prosedur dan amalan keselamatan yang munasabah yang sesuai dengan sifat Data Peribadi untuk melindungi Data Peribadi daripada akses, pemusnahan, penggunaan, pengubahsuaian atau pendedahan yang tidak dibenarkan atau tidak sah;
3. memberitahu pihak berkuasa kompeten yang berkaitan dan/atau individu yang terjejas tentang sebarang Insiden Keselamatan;
4. menjalankan penilaian kesan perlindungan data dan, jika perlu, rundingan terlebih dahulu dengan pihak berkuasa kompeten yang berkaitan; dan
5. memasuki DPA ini.

Pemulangan atau Pemadaman Data Pelanggan
Due to the nature of the MCE Service, Strategy’s Sub-Processor provides Customer with controls that Customer may use to retrieve Customer Data in the format in which it was stored as part of the MCE Service or delete Customer Data. Up to the termination of the Governing Agreement between Customer and MicroStrategy, Customer will continue to have the ability to retrieve or delete Customer Data in accordance with this section For 90 days following that date, Customer may retrieve or delete any remaining Customer Data from the MCE Service, subject to the terms and conditions set out in the Governing Agreement, unless (i) it is prohibited by law or the order of a governmental or regulatory body, (ii) it could subject MicroStrategy or its Sub-Processors to liability, or (iii) Customer has not paid all amounts due under the Governing Agreement. No later than the end of this 90-day period, Customer will close all MicroStrategy accounts. MicroStrategy will delete Customer Data when requested by Customer through the MCE Service controls provided for this purpose.

Lampiran A – Tawaran Sokongan Awan

Butiran Sokongan	Sokongan Awan	Sokongan Elit Awan
Pengurus Akaun Teknikal Awan yang Ditetapkan	ya	ya
Bilangan Perhubungan Sokongan yang ditetapkan	4	8
Pas Pendidikan Arkitek	0	8
Masa respons awal untuk isu P1 dan P2*	P1 < 2jam P2 < 2jam	P1 < 15 minit P2 < 1 jam
P1 dan P2 mengeluarkan kemas kini	Apabila status berubah atau setiap hari	P1 every 1 hour P2 as statuschanges or twice aday
Mesyuarat pengurusan kes	Tidak	Mingguan
Pemberitahuan amaran sistem	Tidak	ya
Pelaporan perkhidmatan suku tahunan	Melalui e-mel	Melalui mesyuarat
Location-based 24/7 support	Tidak	ya

Lampiran B – Rajah RACI

AKTIVITI	PENERANGAN	MCESTANDARD	PELANGGAN
Platform Awan
Bina Alam Sekitar	Binaan automatik, sempadan keselamatan, dsb.	RA	CI
Penyelenggaraan Infrastruktur	Monthly/EmergencyMaintenance Windows, OS Updates	RA	I
Pengubahsuaian Persekitaran	Meningkatkan/Mengurangkan saiz VM	RA	CI

Pengurusan Infrastruktur	All cloud components, such as VMs, Storage, DBMS (for MD/PA)	RA
Sandaran	Kira Contoh, cache/kiub files, MD Repository, ODBC, and Configfiles	RA
Dipulihkan	Kira Contoh, cache/kiub files, Repositori MD, ODBC dan Configfiles	RA	CI
Sokongan 24/7		RA
Keselamatan & Pematuhan
ISO27001	Certifications with 3rd-party audit	RA	I
SOC2/Jenis 2	Certifications with 3rd-party audit	RA	I
GDPR	Pensijilan dengan audit dalaman	RA	I
PCI	Pensijilan dengan audit dalaman	RA	I
HIPAA	Certifications with 3rd-party audit	RA	I
24/7 SecurityIncident Event Management	Security logs sent to SIEM for automatic analysis	RA	I
Pengurusan Keterdedahan	Pengimbasan, pemulihan mengikut piawaian NIST	RA	I
Ujian Penembusan	Pengimbasan luaran persekitaran suku tahunan	RA	I
Penyulitan Data semasa Rehat	Penyulitan AES 256 pada volum storan dan MD DB	RA	I
Pemantauan
Komponen Infrastruktur Awan	VM, Storan, DBMS (untuk MD/PA), Komponen rangkaian	RA	I
Perkhidmatan Aplikasi	Strategy Components like I- Server, WebApl, dsb.	RA	I
Ketersambungan Data	VPN, PrivateLink	RA	CI
Pengesanan Pencerobohan	SIEM	RA	I
Pembalakan	Log pengimbang beban, dsb.	RA

Sambungan sumber data dan Pangkalan Data	Penerapan/konfigurasi Terowong VPN, Pautan Peribadi, laluan Ekspres, dsb.	RA	RA
Strategy Application Administration
Seni Bina Rujukan	Seni Bina MCE	RA	I
Naik taraf	Peningkatan Platform melalui persekitaran selari	R	ACI
Kemas kini	Kemas kini atas - tiada persekitaran selari diperlukan	R	ACI
Post Upgrade QA(Availability of the Services)	Pengujian dan Pengesahan kesihatan/ketersediaan Perkhidmatan	RA	CI
Ujian Regresi Pasca Naik Taraf	Regresi Pelanggan dan ujian/pensijilan berfungsi	I	RA
Data Pelanggan	Data Pelanggan		RA
Strategy Project Development	Pembinaan dan penyampaian kandungan		RA
Strategy Project and I- Server Configuration	Tetapan khusus Projek dan I-Server		RA
Penyesuaian	Aliran kerja tersuai, plugins/SDK Customizations, Strategy Web aplikasi Penyesuaian	CI	RA
Strategy Application User Permissions	Pelanggan mengawal siapa yang mempunyai akses kepada laporan apa		RA
Pengesahan disediakan	Kaedah Pengesahan Disokong SSO dan OIDC	R	ACI
Pemodelan Metadata	Peraturan bangunan		RA
Analitis Platform	Initial configuration only +Monitoring of availability of the services	RA
Pelayan SMTP untuk Perkhidmatan Pengedaran	DS MCE anda dihantar melalui pelayan SMTP anda sendiri	CI	RA

FileLangganan	Pelanggan mengkonfigurasi untuk menghantar kandungan ke files on disk (Blob or Amazon S3, or Google CloudStorage)	RA	CI
Plugins		CI	RA
Pra-Prod/POC
Pengurusan Projek	Aligning internal resources to complete activities. Highlighting areas of customer responsibility(SE led)	RA	CI
BuildEnvironment (Vanilla)	Berdasarkan platform dan wilayah pilihan	RA	CI
Strategy MD Restore	Pulihkan MD dan artifak lain	RA	CI
Konfigurasi Persekitaran	Tetapan I-Server, URL penyesuaian, persediaan Pengesahan, Web Aplikasi Letak, Pemacu ODBC Tersuai	RA	CI
Sambungan Rangkaian	Kesambungan Di Premis untuk akses dalaman	RAC	ACI
Penyesuaian	Aliran kerja tersuai, plugins/SDK Customizations, Strategy Web aplikasi Penyesuaian	CI	RAC
Menguji	Testing to ensure the success criteria are met (SE led with the customer)	CI	RA
Penghijrahan
Pengurusan Projek	Aligning internal resources tocomplete activities. Highlighting areas of customer responsibility	R	ACI
Peningkatan Permohonan	Naik taraf MD dan artifak lain kepada versi terkini	RA	CI
Strategy MD Restore/Refresh	Pulihkan/Segarkan semula MD dan artifak lain	RA	CI
Konfigurasi Persekitaran	Tetapan I-Server, URL customization ,Authentication setup, Web Aplikasi Letak, Pemacu ODBC Tersuai	RA	CI

Sambungan Rangkaian	Kesambungan Di Premis untuk akses dalaman	RAC	ACI
Penyesuaian	Aliran kerja tersuai, plugins/SDK Customizations, StrategyWebaplikasi Penyesuaian	CI	RAC
Post Upgrade QA(Availability of the Services)	Pengujian dan Pengesahan kesihatan/ketersediaan Perkhidmatan	RA	CI
Ujian Regresi Pasca Naik Taraf	Regresi Pelanggan dan ujian/pensijilan berfungsi	CI	RA