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Panduan Pengguna Kamera Bateri Pintar LongPlus

Panduan Pengguna Kamera Bateri Pintar LongPlus

Sila baca Panduan Mula Pantas dengan teliti sebelum menggunakan produk dan simpannya.
Alat dan dokumen produk yang berkaitan, sila muat turun dari
www.herospeed.net

Senarai pembungkusan

Kamera*1
Kurungan*1
Kit pemasangan*1
Kabel pengecas USB *1
Arahan operasi*1

Penampilan produk

Permulaan cepat

Kamera bateri pintar tanpa wayar menyokong bekalan bertenaga bateri dan bekalan bertenaga AC.

Muat turun dan pasang Apl

Kamera bateri pintar wayarles menyokong Apl Android dan iOS. Untuk pengalaman terbaik anda, sila imbas kod QR di bawah, dan ikut arahan untuk melengkapkan pendaftaran pengguna.

Tambahkan peranti

Log masuk ke Apl，sambungkan ke Wi-Fi dan tambahkan peranti mengikut gesaan (sila dekatkan peranti dengan penghala semasa mengkonfigurasi)

Kuasa hidup / mati dan konfigurasi rangkaian

Tekan lama butang kuasa untuk 3S untuk menghidupkan/mematikan peranti.
Klik dua kali butang kuasa untuk memasuki mod konfigurasi rangkaian setelah nada diminta.

Apabila menyambungkan kamera buat kali pertama, gunakan Apl dan ikut arahan untuk mengkonfigurasi rangkaian kamera.

Sediakan kamera

Klik "Tambah peranti" dalam Apl dan masukkan nama rangkaian Wi-Fi dan kata laluan yang anda mahu kamera sambungkan. Untuk memastikan sambungan jarak yang lebih jauh, kamera hanya menyokong Wi-Fi 2.4Ghz dengan keupayaan penembusan dinding yang lebih kuat dan tidak menyokong Wi-Fi untuk pengesahan peringkat perusahaan pada masa ini. Sila pastikan bahawa Wi-Fi yang dimasukkan memenuhi keperluan. Selepas selesai, klik "Langkah Seterusnya" untuk menjana kod QR untuk memasangkan kamera.
Selepas menekan suis kamera selama 6 saat, kamera akan dihidupkan. Pada masa ini, sasarkan kamera pada kod QR Apl mudah alih, dengan jarak kira-kira 20cm (kira-kira 7 inci) sehingga kamera mengeluarkan bunyi "Di", yang mewakili pengimbasan berjaya dan gandingan dimulakan.
Selepas beberapa ketika, kamera akan mengeluarkan bunyi segera sambungan yang berjaya. Pada masa ini, sila tetapkan nama untuk peranti pada Apl dan pilih lokasi yang anda mahu letakkan peranti itu. Klik "Selesai" untuk melengkapkan gandingan

Masalah yang mungkin berlaku dengan pengikatan:

Apabila anda mendengar "Ralat Kata Laluan Wi-Fi", sila semak sama ada kata laluan Wi-Fi yang anda masukkan dalam Apl adalah betul;
Apabila anda mendengar "Ralat Pengesahan", sila pastikan bahawa rangkaian Wi-Fi anda bukan rangkaian peringkat perusahaan dan peranti hanya menyokong rangkaian dengan tahap keselamatan di bawah WPA-2;
Apabila anda mendengar "Wi-Fi tidak ditemui", sila semak sama ada anda memilih atau memasukkan nama Wi-Fi yang betul dan letakkan peranti berhampiran penghala Wi-Fi dan pastikan penghala dihidupkan. Sila ambil perhatian bahawa Wi-Fi 5Ghz tidak boleh dicari oleh peranti;
Apabila anda mendengar "Mendapatkan tamat masa IP", ini menunjukkan bahawa bilangan peranti yang disambungkan ke penghala di rumah anda terlalu banyak untuk menyambungkan lebih banyak peranti. Sila alih keluar beberapa peranti yang disambungkan yang tidak biasa digunakan atau mulakan semula penghala untuk mengosongkan peranti yang tidak disambungkan. Anda mungkin perlu menghubungi pentadbir penghala;
Apabila anda mendengar "Sambungan perkhidmatan awan gagal", sila semak sama ada penghala anda disambungkan dengan betul ke rangkaian luaran.
Apabila anda mendengar gesaan ralat ini, adalah perkara biasa dalam keadaan terputus sambungan atau penghala yang dipilih di rumah anda ialah pelayan rangkaian kawasan setempat. Sila pastikan bahawa rangkaian bersambung semula.

Pasang kamera

Anda boleh meletakkan kamera di atas rak atau permukaan lain untuk digunakan, atau anda boleh memasangnya pada dinding untuk digunakan.

Pilih tempat yang baik untuk kamera anda

Pilih tempat yang baik untuk kamera anda, sila pasang kamera pada kedudukannya view tidak disekat dan pastikan ia berada dalam liputan rangkaian Wi-Fi.

Pasang pendakap

Membetulkan skru
Gunakan alat penggerudian untuk menebuk lubang pada dinding mengikut jarak lubang tapak. Adalah disyorkan untuk menandakan lubang di dinding dengan pensil sebelum menggerudi. Skru nat pengembangan ke dalam lubang di dinding, dan kemudian sambungkan pendakap ke nat pengembangan dengan skru untuk menyelesaikan pemasangan.
Betulkan kamera
Jajarkan skru pendakap dengan lubang skru di bahagian belakang atau bawah kamera, dan kemudian putarkannya ke keadaan diketatkan.
Laraskan sudut
Laraskan kamera ke sudut yang sesuai, dan kemudian ketatkan tapak dengan memutarkannya mengikut arah jam untuk menetapkan sudut.

Apabila anda perlu view kamera dengan ahli keluarga lain atau
kawan-kawan, anda boleh menggunakan fungsi ini. Hanya pentadbir yang akaunnya terikat dengan kamera buat kali pertama boleh berkongsi dan menetapkan peranti itu. Ahli lain boleh sahaja view langsung atau main balik peranti.

Cari kamera yang anda ingin kongsi pada halaman tetapan kamera Apl.
Cari butang dan masukkan halaman perkongsian.
Klik "Perkongsian Kamera", dan kod QR akan dijana untuk perkongsian.

Cas kamera

Apl akan mengingatkan anda untuk mengecas kamera anda apabila bateri lemah.
Sila gunakan kabel USB Mikro untuk memasangkan penyesuai pengecasan 5V/1.5A untuk mengecas kamera. Semasa mengecas, lampu penunjuk kamera berwarna kuning pepejal, dan apabila kamera dicas sepenuhnya, lampu penunjuk akan bertukar menjadi hijau pepejal. Ia akan mengambil masa 10 jam untuk mengecas kamera sepenuhnya.

Status lampu penunjuk

Mod	Status
Mod kerja	Biru
Mod tidur	dimatikan
Mod pengecasan	kuning
Mod dicas penuh	hijau

Spesifikasi Produk

item	spesifikasi
Lensa kamera	Bidang view: 110°
Resolusi imej	Maks. 1920×1080
Kadar bit video	Adaptif
Media storan	Kad Micro SD (Sehingga 128GB)
Kapasiti bateri	5200mAh / 6700mAh *
Keperluan penyesuai	5V/1.5A
Saiz	58×59×89(mm)

Sehingga enam bulan dalam mod siap sedia

Peningkatan perisian tegar

Apabila anda menyambungkan kamera anda melalui Apl, ia akan menggesa anda jika perisian tegar terkini tersedia. Anda juga boleh menyemak naik taraf perisian tegar secara manual dalam tetapan Apl.

Sila pastikan kamera anda dicas sepenuhnya atau disambungkan kepada penyesuai kuasa sebelum menaik taraf perisian tegar, sila jangan putuskan bekalan kuasa semasa menaik taraf.

Amaran FCC

Peranti ini mematuhi bahagian 15 Peraturan FCC. Pengendalian tertakluk kepada dua syarat berikut: (1) peranti ini mungkin tidak menyebabkan gangguan berbahaya. (2) peranti ini mesti menerima sebarang gangguan yang diterima, termasuk gangguan yang boleh menyebabkan operasi yang tidak diingini. Sebarang perubahan atau pengubahsuaian yang tidak diluluskan secara nyata oleh pihak yang bertanggungjawab untuk pematuhan boleh membatalkan kuasa pengguna untuk mengendalikan peralatan.
NOTA: Peralatan ini telah diuji dan didapati mematuhi had untuk peranti digital Kelas B, menurut Bahagian 15 Peraturan FCC. Had ini direka bentuk untuk memberikan perlindungan yang munasabah terhadap gangguan berbahaya dalam pemasangan kediaman. Peralatan ini menjana, menggunakan dan boleh memancarkan tenaga frekuensi radio dan, jika tidak dipasang dan digunakan mengikut arahan, boleh menyebabkan gangguan berbahaya kepada komunikasi radio. Walau bagaimanapun, tiada jaminan bahawa gangguan tidak akan berlaku dalam pemasangan tertentu. Jika peralatan ini menyebabkan gangguan berbahaya kepada penerimaan radio atau televisyen, yang boleh ditentukan dengan mematikan dan menghidupkan peralatan, pengguna digalakkan untuk cuba membetulkan gangguan dengan satu atau lebih daripada langkah berikut:
Arahkan semula atau letakkan semula antena penerima. Tingkatkan pemisahan antara peralatan dan penerima. Sambungkan peralatan ke alur keluar pada litar yang berbeza daripada yang disambungkan kepada penerima. Rujuk pengedar atau juruteknik radio/TV yang berpengalaman untuk mendapatkan bantuan. Untuk mengekalkan pematuhan dengan garis panduan Pendedahan RF FCC, peralatan ini hendaklah dipasang dan dikendalikan dengan jarak minimum antara 20cm radiator badan anda: Gunakan hanya antena yang dibekalkan.

Soalan Lazim

S:Pengurusan kebenaran kamera: Bagaimana untuk menjemput keluarga dan rakan menggunakan kamera saya bersama-sama?
A: Buka Apl dan pilih kamera anda pada halaman utama. Klik butang kongsi pada halaman utama atau "Kongsi" dalam tetapan kamera untuk memasuki halaman perkongsian, dan kemudian klik "Jemput" untuk menjana kod QR.
Rakan anda kini boleh mendapatkan beberapa hak akses dengan mengimbas kod QR dalam telefon anda.
S:Mengapa nama Wi-Fi tidak muncul apabila saya menyambung ke Wi-Fi?
A: Pada peranti Apple dengan iOS13 dan ke atas, anda perlu menghidupkan "kebenaran lokasi" untuk apl dalam tetapan sistem dan menukarnya kepada "benarkan semasa menggunakan."
S: Adakah kamera akan menunjukkan lampu merah apabila penglihatan malam diaktifkan?
A: Inframerah terbina dalam lamp manik menjadikan kamera hanya menunjukkan beberapa lampu merah malap apabila penglihatan malam diaktifkan, tetapi kualiti imej masih jelas dalam persekitaran tanpa cahaya.
S: Apakah keperluan untuk Wi-Fi?
A: Sila gunakan rangkaian wayarles 2.4GHz. Peranti tidak menyokong rangkaian wayarles 5GHz. Sementara itu, sila tetapkan kaedah pengesahan Wi-Fi kepada WPA2-PSK atau kaedah keselamatan tahap rendah yang lain. Kata laluan diperlukan.
S: Sejauh manakah kamera harus diletakkan dari penghala?
A: Selepas ujian, jarak sambungan Wi-Fi biasanya boleh mencapai sehingga 150 meter di kawasan lapang. Walau bagaimanapun, keadaan sebenar bergantung pada kekuatan Wi-Fi dan persekitaran sekelilingnya (dinding tebal, peranti elektromagnet, objek logam besar semuanya akan menyebabkan gangguan kepada isyarat Wi-Fi). Jika isyarat sambungan kamera lemah atau tidak stabil, sila letakkan kamera sedekat mungkin dengan penghala.
S: Berapakah tempoh maksimum masa rakaman?
A: Jika anda menetapkan tempoh sebagai "Auto", apabila seseorang berlaku dalam view daripada kamera, ia akan mula merakam video sehingga 3 minit.
S: Bagaimana dengan cepat view video mengikut kategori?
A: Klik ikon di penjuru kiri sebelah atas halaman "Perpustakaan" untuk mula menapis video mengikut kategori . Pilih kategori yang anda mahu lihat dan kemudian klik "Simpan" untuknya view main balik video.
S: Apakah yang perlu saya lakukan apabila peranti tidak berfungsi?
A: Tekan lama butang kuasa selama 3 saat untuk memulakannya semula. Jika tiada tindak balas, anda boleh menanggalkan palam getah di bahagian bawah kamera.
Tekan lubang but semula dengan objek runcing untuk memulakan semula kamera.

Dokumen / Sumber

Kamera Bateri Pintar

User Guide · Smart Battery Camera

Rujukan

Manual Penggunamanual.tools

Published: December 17, 2021

Soalan dan jawapan

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Soalan & Jawapan

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

Bruce berkata:

17 Februari 2022 jam 7:11 malam
How many long plus security cameras can be added to the app
Bruce asks How many long plus security cameras can be added to the app

Manuals+ clarified question

soalan

How many LongPlus security cameras can be added to the app?
Jawab

The provided manual for the LongPlus Smart Battery Camera does not specify a hard limit on the total number of cameras that can be added to the LongPlus or LongVision app. However, it does mention that if you encounter a "Retrieving IP timeout" error, it may indicate that the number of devices connected to your home router is too high, which could limit your ability to add more cameras.

For most smart home applications of this type, you can typically add dozens of cameras, but performance will depend on your smartphone's capabilities and your Wi-Fi network's bandwidth. If you are using the LongVision or BitVision software mentioned in the external context, these platforms are designed to support multiple channels for simultaneous playback and monitoring across various locations.

If you are experiencing issues adding more devices, try the following:

Ensure your router can handle the additional IP addresses.

Check that you are using a Wi-Fi 2.4GHz network, as 5GHz is not supported.

Restart your router to clear unconnected or stale device entries.
Read the full Q&A page
Balas
Jose Espinal berkata:

23 Februari 2022 jam 2:45 pagi
I do not receive the confirmation code to complete the registration
Jose Espinal asks I do not receive the confirmation code to complete the registration

Manuals+ clarified question

soalan

Why am I not receiving the confirmation code for my LongPlus camera registration?
Jawab

While the manual does not provide a specific troubleshooting step for missing registration codes, this is a common issue during the initial App setup. Please try the following steps to resolve the issue:

Check Spam/Junk Folders: Confirmation emails are often filtered by email providers. Check your spam or junk mail folders for an email from LongPlus or Herospeed.

Verify Email Address: Ensure there are no typos in the email address you entered during the registration process.

Resend Code: Wait at least 60 seconds before clicking the "Resend" button in the App.

Try a Different Network: If you are using mobile data, try switching to Wi-Fi (or vice versa) to ensure the request is being sent properly.

Check App Permissions: Ensure the App has the necessary permissions to access your network. For iOS 13 and above, the manual notes that "location permission" must be set to "allow when using" for proper connectivity.

If you still do not receive the code, you may need to contact LongPlus support or visit www.herospeed.net for further technical assistance regarding account services.
Read the full Q&A page
Balas
marlene berkata:

19 Mac 2022 jam 4:42 malam
I would like to know how to delete videos on my cellphone thank you
je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci

marlene asks <em>I would like to know how to delete videos on my cellphone thank you<e/em>
je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci

Manuals+ clarified question

soalan

How do I delete videos from the LongPlus camera app on my cellphone?

Jawab

While the provided manual does not explicitly list a "delete" button step-by-step, you can manage your recordings through the Perpustakaan section of the app. Based on the manual's guidance for viewing videos, follow these steps to locate and manage your files:

Buka LongPlus (or LongVision/BitVision) app on your cellphone.

Navigasi ke Perpustakaan page (usually found in the bottom menu).

To find specific videos, you can click the icon in the upper left corner of the Library page to filter by category.

Once you have located the video playback or clip you wish to remove, look for an Sunting or Tong Sampah icon, or long-press on the video thumbnail to reveal deletion options.

If you are trying to clear all footage, you can also format the Micro SD card by going to Tetapan Peranti > Kad SD, though this will erase all data on the card.

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marlene langlois berkata:

20 Mac 2022 jam 11:33 pagi
I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you
Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci

marlene langlois asks <em>I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you<e/em>
Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci

Manuals+ clarified question

soalan

How can I access the LongPlus Smart Battery Camera instructions in French on my phone?

Jawab

To access instructions in French on your phone for the LongPlus Smart Battery Camera, you have two primary options:

Gunakan Aplikasi Mudah Alih: Kamera menggunakan LongPlus or LongVision app (available on the Google Play Store and Apple App Store). Most modern smart home apps automatically detect your phone's system language. If your phone is set to French, the app interface and its built-in help guides should display in French automatically.

Translate the Online Manual: Since the physical manual provided is in English, you can use your mobile browser (like Chrome or Safari) to view yang halaman manual and use the browser's built-in translation feature to convert the text to French.

Sokongan Rasmi: Anda boleh melawat pengilang webtapak di www.herospeed.net to check for downloadable PDF versions of the manual in multiple languages.

If you are looking for a specific setting within the app, go to tetapan (Paramètres) > Tetapan Lanjutan (Paramètres avancés) to see if there is a manual language toggle, though it typically follows the smartphone's global language setting.

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Logan berkata:

11 April 2022 jam 7:19 malam
Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.
Logan asks Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.

Manuals+ clarified question

soalan

How do I change the time format from military time to standard time on the LongPlus Smart Battery Camera?
Jawab

To change the time format for your LongPlus Smart Battery Camera, you will need to access the settings within the mobile application (LongPlus or LongVision). While the provided manual does not explicitly list a "Time Format" toggle, this setting is typically found in the following location within the app:

Buka LongPlus App pada telefon pintar anda.

Select your camera from the home screen to enter the live view.

Ketik pada tetapan icon (usually a gear icon in the top right corner).

carilah Tetapan Lanjutan or Device Information/Settings.

Check under Penetapan Masa or Zon Masa. There is usually a toggle or selection for Format Masa where you can switch from 24-Hour to 12-Hour (Standard) time.

If you do not see this option, ensure your camera's firmware is up to date by going to tetapan > Maklumat Firmware. If the option remains missing, the time format may be syncing directly from your smartphone's system settings; ensure your phone itself is set to 12-hour time.
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Judy berkata:

14 April 2022 jam 4:06 malam
recharged my batteries and now all it will do is beep
Judy asks recharged my batteries and now all it will do is beep

Manuals+ clarified question

soalan

Why is my LongPlus Smart Battery Camera beeping after recharging the batteries?
Jawab

If your camera is beeping after a recharge, it may be in a specific mode or experiencing a malfunction. Based on the LongPlus Smart Battery Camera manual, please try the following steps:

Check the Power State: Long press the power button for 3 seconds to ensure the device is powered on. A prompt tone usually precedes network configuration modes.

Mulakan semula Peranti: If the camera is unresponsive and continues to beep, long press the power button for 3 seconds to restart it.

Perform a Hard Reset: If a standard restart does not work, remove the rubber plug at the bottom of the camera. Use a pointed object to press the reboot hole (Reset button) to restart the camera.

Sahkan Lampu Penunjuk: Check the LED indicator. A solid green light indicates it is fully charged, while blue indicates working mode.

Masuk semula Mod Berpasangan: If the beeping is a repetitive prompt tone, the camera may have lost its connection. Double-click the power button to enter network configuration mode and use the App to re-sync the camera.
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Linda K King berkata:

14 Mei 2022 jam 3 malam
I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.
Linda K King asks I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.

Manuals+ clarified question

soalan

How do I accept the user and privacy agreement in the LongPlus app?
Jawab

Apabila menyediakan LongPlus app, you must check a small box to acknowledge the User Agreement and Privacy Policy before the "Agree & Continue" button will function. If you do not see a checkbox on the main screen, please try the following steps:

Look for a small circle: There is usually a small, unselected circle or square located just to the left of the text that says "I have read and agree to the User Agreement and Privacy Policy." You must tap this circle to fill it (usually with a checkmark or color) before proceeding.

Scroll to the bottom: If the app has opened the actual text of the agreement, you may need to scroll all the way to the bottom of the document for the "Agree" button or checkbox to become active.

Check for Dark Mode issues: Sometimes, if your phone is in "Dark Mode," the checkbox may be difficult to see against the background. Try temporarily switching your phone to Light Mode to see if the interface element appears.

Keizinan: Ensure you have allowed the necessary permissions. As noted in the FAQ, iOS users may need to ensure "location permission" is set to "allow when using" for the app to function correctly during setup.

Once the box is checked, the "Agree & Continue" button should allow you to proceed to the user registration and device pairing steps.

Note: The manual indicates that for the best experience, you should scan the QR code provided in the 'Quick Start' section (Page 5) to ensure you have the official version of the app.

If the issue persists, you can try restarting the app or your mobile device.

Untuk bantuan lanjut, anda boleh layari www.herospeed.net, which is the manufacturer's support site listed in your manual.

Petua Pantas: If the camera itself is malfunctioning during this process, you can restart it by long-pressing the power button for 3 seconds or using a pointed object in the reboot hole located under the rubber plug at the bottom of the camera.

Disclosed Uncertainty: The specific visual layout of the app's agreement screen is not detailed in the provided manual text, so these steps are based on standard app registration troubleshooting for this product line.

Related Manual Section: Quick Start Guide - Download and install the App (Page 5).

Related Manual Section: FAQ - What should I do when the device is in malfunction? (Page 20).

Related Manual Section: FAQ - Why doesn't the Wi-Fi name appear when I connect to Wi-Fi? (Page 19).

Related Manual Section: Product appearance (Page 3).

Related Manual Section: Set up the camera (Page 7).

Related Manual Section: Power on/off and network configuration (Page 6).

Related Manual Section: Charge the camera (Page 16).

Related Manual Section: Indicator light status (Page 16).

Related Manual Section: Product specification (Page 17).

Related Manual Section: Firmware upgrade (Page 17).

Related Manual Section: FCC warning (Page 18).

Related Manual Section: FAQ (Page 19).

Related Manual Section: FAQ (Page 20).

Related Manual Section: Packing list (Page 2).

Related Manual Section: Quick Start Guide (Page 1).

Related Manual Section: Quick start (Page 5).

Related Manual Section: Set up the camera (Page 8).

Related Manual Section: Set up the camera (Page 9).

Related Manual Section: Possible problems with binding: (Page 10).

Related Manual Section: Install the camera (Page 10).

Related Manual Section: (1) Select a good spot for your camera (Page 11).

Related Manual Section: (2) Install the bracket (Page 11).

Related Manual Section: 2) Fix the camera (Page 12).

Related Manual Section: 3)Adjust the angle (Page 12).

Related Manual Section: Share the camera (Page 13).

Related Manual Section: 2) Click "Camera Sharing", and a QR code will be generated for sharing. (Page 15).
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Alain Girard berkata:

20 Mei 2022 jam 2 malam
HI
I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
Is it possible to obtain such instructions and/or user manual.
Terima kasih
Alain Girard asks HI
I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
Is it possible to obtain such instructions and/or user manual.
Terima kasih

Manuals+ clarified question

soalan

Where can I find the French user manual for the LongPlus Smart Battery Camera model R2A?
Jawab

Currently, the official documentation provided for the LongPlus Smart Battery Camera (Model R2A) is primarily available in English. To obtain a French version of the manual, you can try the following resources:

rasmi Webtapak: melawat www.herospeed.net, which is the manufacturer's site listed in the guide for related tools and documents.

Aplikasi Mudah Alih: Muat turun LongPlus or BitVision app (available on the App Store and Google Play). These apps often include localized instructions and help menus in French based on your smartphone's language settings.

Hubungi Sokongan: You may reach out to Herospeed Technology Limited via their website to request a PDF version of the manual in French.

If you need help with specific steps like konfigurasi rangkaian or pemasangan, please let us know, and we can provide translated instructions for those sections.
Read the full Q&A page
Balas
Debbie berkata:

3 September 2022 jam 3:07 pagi
I can’t get notifications on my phone from the camera
Debbie asks I can't get notifications on my phone from the camera

Manuals+ clarified question

soalan

How do I fix missing phone notifications for my LongPlus Smart Battery Camera?
Jawab

If you are not receiving notifications from your LongPlus Smart Battery Camera, please check the following settings:

Kebenaran Apl: Ensure that the LongPlus app has permission to send notifications in your phone's system settings. For iOS 13 and above, also ensure "location permission" is set to "allow when using" as this can affect connectivity and features.

Pengesanan Pergerakan: Verify that motion detection is enabled in the app. The camera uses a PIR motion sensor to trigger alerts.

Sambungan Rangkaian: Ensure your camera is connected to a 2.4GHz Wi-Fi network (5GHz is not supported). If the signal is weak, notifications may be delayed or fail; try moving the camera closer to the router.

Status Kuasa: Check the battery level in the app. If the battery is low, the camera may enter a power-saving mode that affects performance.

Mulakan semula Peranti: If the camera is malfunctioning, long-press the power button for 3 seconds to restart it, or use a pointed object in the reboot hole located under the rubber plug at the bottom.
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Bil berkata:

7 September 2022 jam 5:28 petang
The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?
Bill asks The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?

Manuals+ clarified question

soalan

Why is the camera image not displaying in full screen on my iPad even when tapping the full screen icon?
Jawab

The issue you are experiencing is likely due to the app's scaling on iPadOS. While the LongPlus app (often associated with the LongVision or BitVision platforms mentioned in the technical context) is compatible with iOS, it may be designed primarily for a smartphone aspect ratio.

If the full-screen icon within the app is not responding, please try the following steps:

Check iPad Orientation Lock: Ensure your iPad's rotation lock is turned off. Sometimes the app requires the physical device to be in landscape mode to trigger the full-screen transition.

Use the iPadOS Scaling Toggle: If the app is running as a scaled iPhone app, you may see a small "2x" or arrow icon in the bottom corner of the iPad screen (outside the app's own interface) that can help expand the window.

Update Firmware and App: According to the manual (page 17), you should check for firmware updates in the app settings. Also, ensure you are using the latest version of the app from the App Store.

Restart the App: Force close the app and reopen it while the iPad is already in landscape orientation.

If these steps do not resolve the issue, it may be a limitation of the current app version's optimization for tablet displays.
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Kathy berkata:

17 September 2022 jam 1:22 petang
trying to long in to account says it can’t find email. installed about 3 months ago. when opening app it says read agreements, can’t get past this. have opened and read both agreements,
Kathy asks trying to long in to account says it can't find email. installed about 3 months ago. when opening app it says read agreements, can't get past this. have opened and read both agreements,

Manuals+ clarified question

soalan

How do I resolve login issues and bypass the agreement screen in the LongPlus app?
Jawab

Based on the LongPlus Smart Battery Camera manual and common app behavior, please try the following steps to resolve your login and agreement screen issues:

Bypassing the Agreement Screen: When the app displays the user agreements, you must typically scroll to the very bottom of the text or check a small radio button/checkbox (often located at the bottom of the screen) to confirm you have read them before the "Agree" or "Next" button becomes active.

Email Not Found: If the app says it cannot find your email, ensure you are using the exact same email address used during the initial registration 3 months ago. Check for typos or extra spaces. If you are still unable to log in, you may need to perform a new pendaftaran pengguna as outlined in the "Quick Start" section of the manual.

Kebenaran Apl: Ensure the app has the necessary permissions. For iOS 13 and above, the manual specifically notes that Kebenaran Lokasi must be set to "Allow when using" for the app to function correctly during setup.

Tetapan Semula Peranti: If the app remains unresponsive, you can restart the camera by long-pressing the Butang Kuasa for 3 seconds. If the device is malfunctioning, remove the rubber plug at the bottom and press the reboot hole dengan objek runcing.

If you continue to have account-specific issues, you may need to contact the service provider listed in your app's support section or visit www.herospeed.net untuk bantuan teknikal selanjutnya.

>
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Jim Petridis berkata:

3 Oktober 2022 jam 1:59 petang
Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn’t work all the time. Some times it saves images and other times it doesn’t work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.
Jim Petridis asks Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn't work all the time. Some times it saves images and other times it doesn't work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.

Manuals+ clarified question

soalan

Why is my cloud service recording inconsistently, and do I need an SD card for the LongPlus Smart Battery Camera?
Jawab

While your LongPlus Smart Battery Camera may include a 7-day rolling cloud service, inconsistent recording is often related to network stability or device settings. To ensure reliable footage storage, it is highly recommended to install a Kad SD mikro.

Kapasiti Storan: Kamera menyokong kad SD Mikro sehingga 128GB.

Pemasangan: The Micro SD card slot is located at the bottom of the camera, protected by a rubber plug. You must insert the card here for local recording.

Cloud Troubleshooting: If you hear the prompt "Cloud service connection fail," check that your router is properly connected to the external network and that your Wi-Fi signal is strong. Thick walls or interference can cause the camera to drop the connection, leading to missed recordings.

Tetapan Rakaman: In the app, ensure the recording duration is set to "Auto" (which records up to 3 minutes when motion is detected) to capture full events.

If the cloud service continues to be unreliable, using a Micro SD card provides a dependable backup that does not rely on an active internet connection to save the footage locally.
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Frank berkata:

11 Disember 2022 jam 11:31 malam
I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.
Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.

Manuals+ clarified question

soalan

How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?
Jawab

Based on the LongPlus Smart Battery Camera User Guide, there is no mention of a physical or optical zoom feature. The camera lens has a fixed Bidang View daripada 110°, which is designed for a wide-angle perspective rather than close-up magnification.

Untuk lebih dekat view of your video feed, you can try the following in the LongPlus app:

Zum Digital: manakala viewing the live stream or a playback video, try using a "pinch-to-zoom" gesture (placing two fingers on the screen and spreading them apart) on your smartphone screen to digitally enlarge the image.

Penempatan Fizikal: Since the camera has a fixed wide-angle lens, the best way to get a clearer view of a specific area (like a front door) is to physically mount the camera closer to that target.

Resolusi Imej: Ensure your camera is set to its maximum resolution (up to 1920×1080) in the app settings to maintain as much detail as possible when digitally zooming.

If you are looking for a motorized zoom (PTZ) feature, this specific battery-powered model does not appear to support it, as the manual only describes manual angle adjustment during installation.
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Frank berkata:

11 Disember 2022 jam 11:34 malam
I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

Baca lebih lanjut: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA
Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

Read more: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA

Manuals+ clarified question

soalan

How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?
Jawab

Based on the LongPlus Smart Battery Camera User Guide, the camera features a fixed lens with a 110° field of view. The manual does not list a physical or optical zoom control. To get a closeup view or control the zoom, please try the following in the LongPlus or LongVision app:

Zum Digital: manakala viewing the live video stream in the app, use two fingers on your smartphone screen to "pinch-to-zoom." This will allow you to digitally enlarge the image for a closer look.

Resolusi Imej: Ensure your camera is set to its maximum resolution (1920×1080) in the app settings to maintain the best possible clarity when using digital zoom.

Penempatan Fizikal: Since the lens is fixed, the best way to get a clearer "closeup" of a specific area (like a front door) is to physically install the camera closer to the target area, ensuring it is within 7 inches (20cm) for QR scanning during setup and at an appropriate height for monitoring.

If you are looking for an optical zoom feature, this specific model does not appear to support it as it is a fixed-lens battery-powered unit.
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john berkata:

5 Mac 2023 jam 6:10 malam
Camera does Not record events OR I cant find them ??
john asks Camera does Not record events OR I cant find them ??

Manuals+ clarified question

soalan

My camera does not record events, or I cannot find them. What should I do?
Jawab

If your LongPlus Smart Battery Camera is not recording events or you are having trouble finding them, here are some steps you can take:

Check Recording Settings: Ensure that event recording is enabled in the camera's settings within the LongPlus app.

Review Storan: The camera supports a Micro SD card (up to 128GB) for storage. Make sure a card is inserted and has sufficient space. If the card is full, new events may not be recorded.

Panjang Rakaman Maksimum: If the duration is set to "Auto," the camera will record a video for up to 3 minutes when motion is detected.

Viewdalam Video yang Dirakam: Untuk cepat view videos by category, click the icon in the upper left corner of the "Library" page in the app. You can then filter videos by category and click "Save" to view playbacks.

Mulakan semula Kamera: If the device is malfunctioning, long-press the power button for 3 seconds to restart it. If there is no response, remove the rubber plug at the bottom of the camera and press the reboot hole with a pointed object to restart it.

Semak Sambungan Wi-Fi: A stable Wi-Fi connection is crucial for the camera to function correctly, including recording and uploading events. Ensure your camera is within range of a 2.4GHz Wi-Fi network.
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Harold Ray Magill berkata:

18 April 2023 jam 8:54 malam
Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?
Harold Ray Magill asks Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?

Manuals+ clarified question

soalan

How do I remotely pan and rotate my LongPlus PTZ battery camera?
Jawab

To remotely pan and rotate your LongPlus PTZ camera, you must use the mobile application (LongPlus or LongVision) that you used during the initial setup. While the provided manual focuses on a fixed-lens model, PTZ (Pan-Tilt-Zoom) functionality is typically accessed through the following steps:

Buka Apl: Launch the LongPlus or LongVision app on your smartphone.

Akses Langsung View: Tap on your camera from the home screen to enter the live video stream.

PTZ Controls: Look for a directional pad (D-pad) or a joystick icon on the live view screen. This is often labeled as "PTZ" or represented by a circular icon with arrows.

Putaran Manual: Use the arrows on the screen to rotate the camera horizontally (pan) or vertically (tilt) to your desired position.

If you do not see these controls, ensure your specific model supports motorized PTZ. Some cameras allow for manual angle adjustment during installation (as shown on page 12 of the manual) but do not feature remote motorization. If your camera is a motorized PTZ model and the controls are missing, try updating your Perisian tegar in the App settings as described on page 17.
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