Ideal Boilers, now known as Ideal Heating, is a market-leading UK manufacturer of high-efficiency gas boilers, renewable heating solutions, and controls.
Dandang Ideal (operating as Ideal Heating) is a trusted British manufacturer with over a century of experience in delivering reliable domestic and commercial heating solutions. The brand is best known for its award-winning Logik dan Vogue boiler ranges, which include combi, system, and heat-only models designed for energy efficiency and ease of installation.
In addition to gas boilers, Ideal produces intelligent heating controls and renewable energy products such as heat pumps, ensuring comprehensive comfort for modern homes. Supported by a dedicated UK-based customer service team and extensive warranty programs, Ideal remains a top choice for homeowners and installers alike.
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To restart your boiler, press the 'RESTART' button located on the control panel. The boiler will repeat its ignition sequence. If the boiler frequently requires restarting, contact a Gas Safe Registered Engineer.
An 'L 2' fault code indicates an ignition lockout. This can happen if the condensate pipe is frozen, the gas supply is interrupted, or other gas appliances are not working. Check your gas supply and try restarting the boiler. If the issue persists, contact support.
Locate the filing loop underneath the boiler. Ensure the boiler is turned off. Open the two valves on the filling loop until the pressure gauge reads between 1.0 and 1.5 bar, then close the valves tightly. Do not over-pressurise.
You can register your warranty online at the Ideal Heating website within 30 days of installation. Alternatively, you can call the customer service line to register over the phone.