pengenalan
This manual provides comprehensive instructions for the setup, operation, maintenance, and troubleshooting of your Konnek Stein 1080P Smart Wi-Fi PTZ IP Camera. Please read this manual carefully before using the product to ensure proper functionality and safety.

Figure 1: Konnek Stein Wireless Security Camera (White)
This image displays the Konnek Stein Wireless Security Camera in white, showcasing its compact dome design with the camera lens visible at the top. The base features the 'KONNEK STEIN' branding.
Kandungan Pakej
Sila sahkan bahawa semua barang ada dan dalam keadaan baik semasa membuka bungkusan. Jika terdapat barang yang hilang atau rosak, hubungi khidmat pelanggan.
- Konnek Stein Wireless Security Camera (QC21)
- Penyesuai Kuasa
- Aksesori Pemasangan (skru, palam dinding)
- Manual Pengguna (dokumen ini)
Persediaan
1. Menghidupkan Kamera
- Sambungkan penyesuai kuasa ke port input kuasa kamera.
- Palamkan penyesuai kuasa ke soket elektrik standard.
- Wait for the camera's indicator light to turn on, indicating it is powered.
2. Pemasangan Aplikasi dan Penciptaan Akaun
The Konnek Stein camera uses the ENKLOV app for control and monitoring.
- Scan the QR code provided in the quick start guide (or search "ENKLOV" in your device's app store) to download the ENKLOV app.
- Pasang apl pada peranti Android atau iOS anda.
- Open the ENKLOV app and follow the on-screen instructions to create a new account or log in if you already have one.
3. Menyambung ke Wi-Fi
The camera supports 2.4GHz Wi-Fi networks. 5G Wi-Fi is not supported.
- Ensure your mobile device is connected to the 2.4GHz Wi-Fi network you intend to use for the camera.
- In the ENKLOV app, tap "Add Device" or the "+" icon.
- Select the camera model (QC21) or scan the QR code on the camera itself if prompted.
- Follow the app's instructions to connect the camera to your Wi-Fi network. This typically involves displaying a QR code on your phone screen for the camera to scan.
- Sebaik sahaja disambungkan, lampu penunjuk kamera akan berubah dan aplikasi akan mengesahkan pasangan yang berjaya.
4. Memasang Kamera
The camera supports surface mount and wall mount installations.
- Lekapan Permukaan: Place the camera on a flat, stable surface such as a table, shelf, or desk. Ensure it has a clear view kawasan yang anda ingin pantau.
- Pemasangan Dinding:
- Choose a suitable location on a wall, ensuring it is within Wi-Fi range and has access to a power outlet.
- Use the provided mounting template (if available) or mark the drill holes based on the camera's base.
- Gerudi lubang pandu dan masukkan palam dinding jika perlu.
- Secure the camera's mounting bracket (if separate) or the camera itself to the wall using the provided screws.
- Laraskan sudut kamera mengikut keperluan.
Arahan Operasi
1. Hidup View dan Kawalan Pan/Tilt
Once connected, open the ENKLOV app to access the live video feed.
- Tap on the camera's name in the app to view suapan langsung.
- Use the on-screen controls to pan (355° horizontal) and tilt (110° vertical) the camera lens for a 360° comprehensive coverage.

Figure 2: 360° Comprehensive Monitoring
This diagram illustrates the camera's ability to provide 360-degree comprehensive monitoring, highlighting its 355° horizontal pan and 105° vertical tilt capabilities, allowing for full room coverage.
2. Audio Dua Hala
Kamera ini dilengkapi mikrofon dan pembesar suara terbina dalam untuk komunikasi dua hala.
- Dalam siaran langsung view, ketik ikon mikrofon untuk bercakap melalui kamera.
- Ketik ikon pembesar suara untuk mendengar audio dari lokasi kamera.

Rajah 3: Komunikasi Audio Dua Hala
This image depicts the two-way audio functionality, showing a person speaking into their phone and another person responding, illustrating real-time conversation through the camera.
3. Pengesanan Pergerakan dan Makluman
The camera can detect motion and send instant alerts to your mobile phone.
- Enable motion detection in the ENKLOV app settings for your camera.
- Adjust sensitivity levels as needed.
- When motion is detected, you will receive a notification on your phone, allowing you to review the event immediately.

Rajah 4: Amaran Pengesanan Gerakan
This image shows a smartphone displaying a "Motion Detection 1 New notice" alert, demonstrating how the camera instantly notifies users of detected activity.
4. Penglihatan Malam
The camera is equipped with infrared LEDs for clear night vision in low-light conditions.
- Night vision activates automatically when the environment becomes dim.
- The 9*940nm infrared LEDs provide effective monitoring even in complete darkness.

Figure 5: Day vs. Night Vision
This split image illustrates the camera's dual capabilities: full color quality during the day and clear infrared night vision in low-light or dark conditions.
5. Pilihan Storan
The camera supports both local storage via TF card and cloud storage.
- Slot Kad TF: Insert a compatible TF (microSD) card into the camera's slot for local recording. The camera will automatically record footage ke kad.
- Storan Awan: Subscribe to the ENKLOV cloud service for secure, encrypted cloud storage of your recordings. This provides an off-site backup and enhanced privacy protection.

Figure 6: Multiple Storage Methods
This graphic illustrates the camera's flexible storage options, including local storage via a TF card, direct recording to a connected device, and secure cloud storage.
6. Multi-Terminal & Multi-User Sharing
The ENKLOV app allows multiple devices to access the camera feed simultaneously and enables sharing with other users.
- Up to 4 devices can access the camera feed concurrently.
- Share access to your camera with family members or trusted individuals through the app's sharing features.

Figure 7: Multi-Terminal & Multi-User Sharing
This image demonstrates the camera's compatibility with multiple operating systems (iOS, Android, Windows, MAC) and its ability to support multi-terminal viewing and sharing with other users.
Penyelenggaraan
- Pembersihan: Gunakan kain lembut dan kering untuk membersihkan kanta dan badan kamera. Jangan gunakan pembersih cecair atau bahan kasar.
- Kemas kini Firmware: Regularly check the ENKLOV app for available firmware updates to ensure optimal performance and security. Follow the app's instructions for updating.
- penempatan: Pastikan kamera diletakkan di lokasi yang stabil, jauh dari cahaya matahari langsung, suhu yang melampau dan kelembapan yang tinggi.
- Kestabilan Rangkaian: A stable 2.4GHz Wi-Fi connection is crucial for consistent performance. Ensure your router is functioning correctly and the camera is within optimal range.
Menyelesaikan masalah
| Masalah | Kemungkinan Punca | Penyelesaian |
|---|---|---|
| Kamera tidak bersambung ke Wi-Fi | Incorrect Wi-Fi password; 5GHz Wi-Fi network; camera too far from router; network interference. |
|
| Tiada suapan video langsung | Kamera luar talian; sambungan rangkaian lemah; isu aplikasi. |
|
| Amaran gerakan tidak diterima | Motion detection disabled; app notifications blocked; low sensitivity. |
|
| Audio dua hala tidak berfungsi | Mikrofon/pembesar suara diredam dalam aplikasi; kelantangan terlalu rendah; latensi rangkaian. |
|
Spesifikasi
| Ciri | Perincian |
|---|---|
| Nombor Model | QC21 |
| Resolusi | 1080P Full HD |
| Julat Pan/Sendeng | 355° Mendatar, 110° Menegak |
| Ketersambungan | Wi-Fi (2.4GHz sahaja) |
| Audio | Audio Dua Hala |
| Penglihatan Malam | 9*940nm Infrared LEDs |
| Pilihan Storan | TF Card Slot, Cloud Storage |
| Pengesanan Pergerakan | Yes, with instant alerts |
| Peranti Serasi | Telefon pintar (Android, iOS) |
| Penggunaan Dalaman/Luar | Dalaman |
| Jenis Pemasangan | Surface mount and wall mount |
| Dimensi (L x W x H) | 3.58 x 3.58 x 4.53 inci |
| Berat Barang | 1.25 paun (0.57 Kilogram) |
| UPC | 811517030301 |
Sokongan Pelanggan
For any questions, technical assistance, or issues not covered in this manual, please contact our dedicated customer support team. You can find the after-sales email address in the original product packaging or on the product's official webtapak.
Please have your product model number (QC21) and purchase information ready when contacting support to expedite the process.





