Manual Pengguna Telefon IP Cisco 8851

1. Pengenalan

This manual provides essential information for setting up, operating, and maintaining your Cisco IP Phone 8851. The Cisco IP Phone 8851 is designed to enhance personal productivity in the workplace through its powerful yet user-friendly features. It boasts an attractive, ergonomic design for comfortable use, wideband audio for crystal-clear voice communications, and encrypted voice communications for enhanced security.

This image displays the Cisco IP Phone 8851 from the front, highlighting its ergonomic handset, the main unit with its vibrant 5-inch VGA backlit color display, and the clearly labeled keypad for dialing and feature access.

2. Persediaan

2.1 Kandungan Pakej

• Cisco IP Phone 8851 Unit
• Telefon bimbit
• Kabel Telefon bimbit
• Kabel Ethernet
• Bezel Hitam

2.2 Menyambungkan Telefon

1. Sambungkan Handset: Plug one end of the handset cord into the handset and the other end into the handset port on the phone base.
2. Sambung ke Rangkaian dan Kuasa: The Cisco IP Phone 8851 supports Power over Ethernet (PoE). Connect an Ethernet cable from your network switch (which must provide PoE) to the network port on the back of the phone. This single connection provides both network access and power. If PoE is not available, an optional power adapter (sold separately) can be used.
3. Sambung ke PC (Pilihan): If you wish to connect a computer through the phone, use another Ethernet cable to connect your PC to the PC port on the back of the phone. The phone features a built-in Gigabit Ethernet switch.
4. Boot-up awal: Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes as it obtains network settings and firmware.

Nota: This device is optimized for Cisco Webex Calling. A Cisco Webex subscription must be purchased separately for full functionality with Webex services.

Seorang pro sampinganfile of the Cisco IP Phone 8851, showcasing its sleek design and the optimal viewing angle of its color display, designed for comfortable use on a desk.

3. Mengendalikan Telefon Anda

3.1 Ciri dan Fungsi Utama

• Kekunci Fungsi Tetap: The phone provides one-touch access to essential features such as service, messaging, directory, hold/resume, transfer, and conference. These keys are clearly labeled on the phone's interface.
• Kekunci Talian Boleh Atur Cara: The line keys on the side of the display are fully programmable. They can be configured to support multiple lines (directory numbers) or various call features like speed dialing, busy lamp field (BLF), or call pickup. Your system administrator typically configures these.
• 5-inch VGA Backlit Color Display: The large, high-resolution display provides clear visibility for call information, directories, and feature menus. Navigate through menus using the navigation cluster and select options with the soft keys located directly below the display.
• Audio Jalur Lebar: Experience superior voice clarity during calls thanks to the phone's wideband audio capabilities.

3.2 Membuat dan Menerima Panggilan

1. Untuk Membuat Panggilan: Angkat telefon bimbit, tekan butang baris atau tekan butang Pembesar Suara. Dail nombor menggunakan pad kekunci.
2. Untuk Menjawab Panggilan: Angkat telefon bimbit, tekan butang garis berkelip atau tekan butang Pembesar suara.
3. Untuk Menamatkan Panggilan: Replace the handset, or press the End Call soft key on the display.

3.3 Call Management Features

• Tahan/Sambung semula: Tekan ke tahan button to place an active call on hold. Press the Sambung semula soft key or the flashing line button to retrieve the call.
• Pemindahan: Semasa panggilan aktif, tekan Pemindahan button. Dial the number to which you want to transfer the call. Wait for the recipient to answer (consultative transfer) or press Pemindahan again immediately (blind transfer).
• Persidangan: Semasa panggilan aktif, tekan Persidangan button. Dial the number of the person you want to add to the conference. Once they answer, press Persidangan sekali lagi untuk menyertai semua pihak.
• Mel suara: Tekan ke Mesej button to access your voicemail. Follow the audio prompts.

4. Penyelenggaraan

4.1 Membersihkan Telefon Anda

To maintain the appearance and functionality of your Cisco IP Phone 8851, follow these cleaning guidelines:

• Sentiasa putuskan sambungan telefon daripada kuasa sebelum membersihkan.
• Gunakan kain lembut dan tidak berbulu sedikit dampdisapu dengan air atau pembersih yang lembut dan tidak melelas.
• Avoid spraying liquids directly onto the phone or into any openings.
• Do not use harsh chemicals, abrasive cleaners, or solvents, as these can damage the phone's finish and components.
• Gently wipe the display, keypad, and handset.

5. Penyelesaian masalah

5.1 Isu dan Penyelesaian Biasa

• Telefon Tidak Boleh Dihidupkan:
  Ensure the Ethernet cable is securely connected to the network port and that your network switch provides Power over Ethernet (PoE). If using an optional power adapter, ensure it is properly connected to a working power outlet.
• Tiada Nada Dail atau Tidak Boleh Membuat/Menerima Panggilan:
  Verify network connectivity. Check the Ethernet cable connection. Contact your system administrator to ensure your phone line is provisioned correctly and there are no network issues.
• Poor Call Quality (Echo, Static):
  Check your network connection. Ensure the handset cord is securely connected. If using a headset, ensure it is properly connected and functioning.
• Isu Paparan:
  If the display is blank or frozen, try restarting the phone by disconnecting and reconnecting the power/Ethernet cable. If the issue persists, contact support.

5.2 Nota Keserasian

The Cisco IP Phone 8851 integrates with various industry-leading call control platforms. However, specific integrations may require additional licenses or services from your service provider or system administrator.

6. Spesifikasi

Below are the key technical specifications for the Cisco IP Phone 8851 (Model: CP-8851-3PW-NA-K9=):

This table provides a detailed comparison of various Cisco IP Phone 8800 series models. For the 8851 model, it confirms features such as a color display, 10 lines, 4 soft keys, a USB-A port, Power over Ethernet (PoE), Bluetooth, voice prompts, and smart phone integration. It also indicates that the 8851 does not include WiFi, DECT, or HD 720p video capabilities.

7. Waranti dan Sokongan

7.1 Waranti Produk

Cisco products typically come with a standard manufacturer's warranty. For specific details regarding the warranty period and coverage for your Cisco IP Phone 8851, please refer to the warranty documentation included with your purchase or visit the official Cisco webtapak. Simpan bukti pembelian anda untuk tuntutan waranti.

7.2 Sokongan Teknikal

For technical assistance, troubleshooting beyond this manual, or inquiries about your Cisco IP Phone 8851, please contact Cisco Technical Support. You can find support resources, documentation, and contact information on the official Cisco webtapak:

Visit Cisco Support

When contacting support, please have your product model (8851) and serial number ready.