Rongta RP850 80mm Thermal Receipt Printer User Manual

1. Pengenalan

The Rongta RP850 is an 80mm thermal receipt printer designed for point-of-sale (POS) environments, including restaurants and kitchens. It features an auto-cutter, sound and light indicators for order reminders, and multiple interface options for versatile connectivity.

Important Compatibility Notice: This printer is bukan compatible with Square, Clover, Chromebook, UberEats, Grubhub, Doordash, Postmates, Upserve, Shopify, Gloriafoods, or Lightspeed systems. It does not support Wi-Fi or Bluetooth connectivity. It is also not compatible with iPhone, iPad, Android phones, or Android tablets. The RP850 is designed to work with laptops and desktop computers running Windows, Mac, or Linux operating systems.

2. Produk Lebihview

2.1 Antara muka

The RP850 printer offers several connectivity options located on the rear panel:

• Port USB: Untuk sambungan terus ke komputer.
• Port LAN (Ethernet): Untuk sambungan rangkaian.
• Port Serial: For serial data communication.
• Pelabuhan Laci Tunai: For connecting a cash drawer.
• Pelabuhan Kuasa: Untuk menyambungkan penyesuai kuasa.

2.2 Ciri-ciri Utama

• Pemotong Auto: Secara automatik memotong resit selepas dicetak.
• Sound and Light Indicator: Provides audible and visual alerts for order reminders. This function can be configured.
• Wall Hanging Design: Features two hanging holes on the bottom for wall mounting, optimizing space.
• Suis DIP: Located on the bottom for advanced configuration of features like auto-cutter, languages, and print density.

3. Persediaan

3.1 Membongkar dan Pemeriksaan Awal

Carefully remove the printer from its packaging. Inspect the printer for any signs of damage. Ensure all components, including the power adapter and any included cables, are present.

3.2 Memuatkan Kertas Terma

The RP850 uses 80mm wide thermal receipt paper. Follow these steps to load the paper:

1. Open the printer's top cover by pressing the release latch.
2. Insert the thermal paper roll into the compartment, ensuring the paper feeds from the bottom and the leading edge extends out of the printer.
3. Close the top cover firmly until it latches.

3.3 Menyambung ke Komputer

Connect the printer to your computer using one of the available interfaces (USB, Serial, or Ethernet). Ensure the power adapter is connected to the printer and a power outlet.

3.4 Pemasangan Pemandu

Drivers are essential for your computer to communicate with the printer. A USB flash drive containing the user guide and driver setup guide (PDF) is included with the printer. If the USB flash drive is unavailable or lost, drivers can be downloaded from the official Rongta webtapak.

• Windows/Linux: Follow the instructions in the driver setup guide for your operating system.
• OS Mac: The USB flash drive includes a specific Mac OS driver installation manual. Please read it carefully before proceeding with the installation.
• TCP/IP Installation: The printer can also be installed via TCP/IP for network printing. Refer to the driver setup guide for detailed instructions.

4. Arahan Operasi

4.1 Percetakan Asas

Once the drivers are installed and the printer is connected, you can print receipts from your compatible POS software or application. Ensure the printer is selected as the default or desired printer in your system settings.

4.2 Sound and Light Indicator Settings

The printer features a sound and light indicator for order reminders. This function can be configured or disabled using the printer tool software (available on the USB flash drive or official webtapak).

• To disable the sound: Open the printer tool, navigate to "Other" settings, select "Volume Set," choose "Voiceless," and then click "Set."
• The printer tool also allows you to adjust font settings and other parameters.

4.3 DIP Switches Configuration

The DIP switches located on the bottom of the printer allow for advanced configuration. These switches can control settings such as the auto-cutter function, language, sound-light indicator behavior, and print density. Refer to the detailed instructions in the user guide (on the USB flash drive or official website) for proper configuration.

5. Penyelenggaraan

5.1 Penggantian Kertas

When the paper roll is depleted, replace it by following the steps outlined in Section 3.2, "Loading Thermal Paper." Ensure you use 80mm thermal paper.

5.2 Membersihkan Pencetak

Regular cleaning helps maintain printer performance and extends its lifespan:

• Kepala Cetak: Gunakan kain lembut yang tidak berbulu dampdisalut dengan isopropil alkohol untuk mengelap kepala cetakan haba dengan lembut. Biarkan ia kering sepenuhnya sebelum digunakan.
• Laluan Kertas: Keluarkan sebarang habuk atau serpihan kertas dari laluan kertas menggunakan berus lembut atau udara termampat.
• Luaran: Wipe the exterior of the printer with a soft, dry cloth. Avoid using harsh chemicals.

6. Penyelesaian masalah

This section addresses common issues you might encounter with the Rongta RP850 printer.

• Printer Not Responding/Printing:
  • Check all cable connections (power, USB/Serial/Ethernet).
  • Pastikan pencetak dihidupkan.
  • Verify that the correct printer driver is installed and selected in your operating system and application.
• Incorrect or Faint Printing:
  • Ensure you are using thermal paper, loaded correctly.
  • Use the "Rongta printer tool" to check and adjust print density settings.
  • If using a POS program, you may need to change the printer emulation (e.g., to emulate a Star printer) within the "Rongta printer tool" for proper functionality.
• Unwanted Beeping/Sound Indicator:
  • Refer to Section 4.2, "Sound and Light Indicator Settings," to configure or disable the sound via the printer tool.
• Isu Pemasangan Pemacu:
  • If the included USB flash drive is not working, download the latest drivers from the official Rongta webtapak.
  • For Mac OS, ensure you follow the specific Mac OS driver installation manual.

If you encounter persistent issues, please contact Rongta customer support or visit their official webtapak untuk bantuan lanjut.

7. Spesifikasi

8. Waranti dan Sokongan

8.1 Maklumat Waranti

The Rongta RP850 printer comes with a limited warranty. Please refer to the warranty documentation included with your product or visit the official Rongta webtapak untuk terma dan syarat tertentu.

8.2 Sokongan Pelanggan

For technical assistance, driver downloads, or any questions regarding your Rongta RP850 printer, please visit the official Rongta webtapak atau hubungi pasukan sokongan pelanggan mereka. Maklumat hubungan biasanya boleh didapati pada pengilang webtapak atau dalam pembungkusan produk.