CHI Manuals & User Guides

CHI (Cationic Hydration Interlink) is a globally recognized professional beauty brand owned by Farouk Systems, Inc., a Houston-based company founded by hairdressers for hairdressers. Famous for revolutionizing the industry with the introduction of ceramic technology, CHI offers a wide range of high-performance styling tools including flat irons, rotating curlers, and hair dryers.

Beyond hair care, the brand creates advanced garment care solutions under the Stim CHI line, bringing its ceramic expertise to household steam irons and handheld steamers. CHI products are designed to deliver salon-quality results while prioritizing safety and reliability.

• How do I contact CHI customer support for warranty claims?

  You can contact Farouk Systems Customer Service at (800) 237-9175 to start a warranty claim. You will typically need to provide proof of purchase and may need to ship the item to their service center in Houston, TX.

• What is the warranty period for CHI styling tools?

  Most CHI electrical appliances, such as flat irons and dryers, come with a 2-year limited manufacturer warranty when purchased from an authorized professional salon or retailer.

• Does the CHI Spin N Curl have an automatic shut-off feature?

  Yes, the CHI Spin N Curl and many other digital CHI irons are equipped with a safety auto shut-off feature that powers down the device after 1 hour of inactivity.

• Can I use my CHI flat iron internationally?

  Many modern CHI tools, such as the CHI Lava and various ceramic models, feature dual voltage capabilities (110-240V), making them suitable for travel. Always check the specific ratings on your device's label.