1. Pengenalan
This manual provides detailed instructions for the installation, operation, and maintenance of your Tenveo 4K NDI PTZ Camera (Model VX20M-4KN). Please read this manual thoroughly before using the product to ensure proper functionality and to prevent damage.
The Tenveo VX20M-4KN is a professional-grade PTZ camera designed for high-quality video production, live streaming, and conferencing. It features 4K UHD resolution, 20X optical zoom, AI auto-tracking, and multiple output interfaces including NDI, HDMI, 3G-SDI, and USB3.0.
2. Maklumat Keselamatan
- Jangan dedahkan kamera kepada hujan atau lembapan.
- Do not disassemble the camera. Refer all servicing to qualified personnel.
- Ensure the power supply matches the camera's requirements.
- Elakkan meletakkan kamera di bawah cahaya matahari langsung atau berhampiran sumber haba.
- Clean the camera with a soft, dry cloth. Do not use harsh chemicals.
- Pastikan pengudaraan yang betul di sekitar kamera untuk mengelakkan terlalu panas.
- For optimal clarity, place the camera at least 2.5 meters (8.2 feet) away from the subject.
3. Kandungan Pakej
Sahkan bahawa semua item yang disenaraikan di bawah disertakan dalam pakej anda:
- Tenveo 4K NDI AI PTZ Live Streaming Camera (VX20M-4KN)
- Kawalan Jauh IR
- Penyesuai Kuasa 12V DC
- Kabel USB3.0
- Pemasangan Dinding dengan Skru
- Manual Pengguna (dokumen ini)
4. Produk Lebihview
The Tenveo VX20M-4KN camera offers advanced features for professional video production. Key components and interfaces are detailed below.
Figure 4.1: Key Features and Interfaces of the Tenveo 4K NDI PTZ Camera.
4.1. Ciri-ciri Utama
- 4K UHD Video Quality: Captures crisp 4K@30fps video using an 8.29MP 1/2.8" CMOS sensor.
- Zum Optik 20X: Provides clear magnification from wide angle to close-up without quality loss. Optimal focusing distance is 2.5m (8.2ft).
- AI Auto-Tracking: Features AI Humanoid & Face Auto-Tracking for smooth following of presenters. Supports Presenter Mode and Auto-Framing Mode.
- NDI-Certified: Ensures superior video quality, low latency, and stable IP video streaming with precise PTZ control. Note: NDI output does not support audio transmission.
- Pelbagai Antara Muka: Simultaneous video output via HDMI (4K 30fps), 3G-SDI (1080P 60fps), USB3.0 (4K 30fps), and IP NDI Streaming (1080P 30fps).
- Kuasa Ethernet (PoE): Supports IEEE802.3af for combined power and data over a single Ethernet cable.
- Tally Light & Status Display: Professional Tally Light (PGM Red/PVM Green/Other White) and an integrated status indicator screen for IP address, resolution, and frame rate.
- Penyepaduan Audio: 3.5mm audio Line in and Line out interfaces.
4.2. Camera Dimensions and Movement
Figure 4.2: Camera Pan, Tilt, and Zoom Capabilities.
- Julat Pan: 350° (±175°) with speeds from 0.1°/s to 100°/s.
- Julat Miring: 180° (±90°) with speeds from 0.1°/s to 80°/s.
- Pratetap: Up to 255 programmable presets for rapid scene switching.
5. Persediaan
5.1. Pemasangan Fizikal
The Tenveo VX20M-4KN camera supports various mounting options:
- Peletakan Desktop: Place the camera on a stable, flat surface.
- Pemasangan Monitor: Securely attach to a monitor using appropriate accessories (not included).
- Pemasangan Dinding: Use the provided wall mount and screws for secure installation.
- Pemasangan siling: Install using a compatible ceiling mount (not included).
Ensure the camera is placed in a location free from vibrations to maintain stable image quality.
5.2. Sambungan
Connect the camera using the appropriate cables for your setup. The camera offers multiple output options.
Rajah 5.1: Sambungan Panel Belakang.
- Sambungan Kuasa: Connect the DC 12V power adapter to the camera's power input. Alternatively, if using PoE, connect an Ethernet cable from a PoE-enabled switch to the LAN port.
- Output Video:
- HDMI: Connect an HDMI cable for 4K 30fps video output.
- 3G-SDI: Connect an SDI cable for 1080P 60fps video output.
- USB3.0: Connect the provided USB3.0 cable to a computer for 4K 30fps video output.
- LAN (Penstriman NDI/IP): Connect an Ethernet cable to a network switch for NDI or other IP streaming protocols (1080P 30fps).
- Sambungan Audio: Use the 3.5mm Line In/Out jacks to connect external audio mixing consoles or microphones.
- Kawalan Sambungan:
- RS232/RS485: For connecting to a PTZ controller or other control systems.
- LAN: For IP-based control via Web UI or PTZ controller.
5.3. Network Configuration (IP Search Tool)
To configure network settings and access the camera's web interface, use the Tenveo IP Search Tool.
Video 5.1: Instructions on how to use the Tenveo IP Search Tool for network configuration.
- Download and install the Tenveo IP Search Tool (refer to the official Tenveo website for the latest version).
- Ensure your computer and the camera are connected to the same network.
- Launch the IP Search Tool. It will automatically scan and list all Tenveo devices on your network.
- From the tool, you can assign static IP addresses and access the camera's web management interface with a single click.
- Nota: This function supports Tenveo Cameras V1.2.02 and Tenveo PTZ Controller V5.4.6 or later versions.
6. Operasi
6.1. Basic Controls (Pan, Tilt, Zoom)
The camera can be controlled via the IR remote, Web UI, or a dedicated PTZ controller.
Video 6.1: Demonstrating PTZ camera control for live streaming applications.
- Roti: Rotate the camera horizontally (left/right).
- Condong: Adjust the camera vertically (up/down).
- Zum: Adjust the optical zoom for wider or tighter shots.
6.2. Penjejakan Automatik AI
The camera's AI auto-tracking feature can automatically follow a presenter or frame multiple participants.
Figure 6.1: AI Auto-Tracking in action, showing presenter tracking and auto-framing.
Video 6.2: Demonstration of Tenveo AI Humanoid & Face Auto-Tracking capabilities.
- Mod Penyampai: The camera identifies and follows a single presenter. It maintains tracking even if the subject is momentarily obscured.
- Auto-Framing Mode: Keeps all participants within the view, suitable for group discussions.
- Pengaktifan: Can be enabled/disabled via the IR remote or Web UI.
6.3. Pratetap
Save up to 255 camera positions (pan, tilt, zoom) as presets for quick recall during an event.
- Presets can be managed via the IR remote, Web UI, or a compatible PTZ controller.
- The IR remote supports up to 10 presets.
6.4. Tally Light & Status Indicator
The camera features a professional Tally Light and a status indicator screen for real-time information.
Figure 6.2: Tally Light and Status Indicator Display.
- Tally Light:
- Red (PGM): Camera is live/on-air.
- Green (PVM): Camera is in preview mod.
- White (Other): Indicates other states or standby.
- Status Indicator Screen: Displays the device's IP address, current resolution, and frame rate, aiding in setup and troubleshooting.
7. Connectivity & Streaming
The Tenveo VX20M-4KN supports various connectivity options and streaming protocols.
Figure 7.1: NDI|HX Integration for Live Production.
- NDI|HX2: Full NDI certification for high-quality, low-latency IP video streaming and control.
- Protokol yang disokong: RTSP, RTMP, VISCA over IP, SRT.
- Keserasian: Works with popular streaming software such as Zoom, Teams, OBS, vMix, and YouTube.
- UVC Compatible: Plug-and-play functionality on Windows 10/11, MacOS, Android, and Linux.
- Pengekodan: Supports H.264/H.265 for efficient streaming and recording.
Figure 7.2: Multi-Camera Live Production Connection Diagram.
For detailed instructions on using NDI tools with Tenveo PTZ cameras, refer to the following video:
Video 7.1: Guide on how to use NDI Tools with Tenveo PTZ Cameras.
8. Penyelesaian masalah
This section addresses common issues you might encounter. For more complex problems, please contact Tenveo support.
| Masalah | Kemungkinan Punca | Penyelesaian |
|---|---|---|
| Tiada output video. | Incorrect cable connection, wrong input selected on display, camera not powered on. | Check all cable connections (HDMI, SDI, USB, LAN). Ensure the camera is powered. Select the correct input source on your display device. |
| Camera not responding to control. | IR remote battery low, incorrect control protocol, network issue for IP control. | Replace IR remote batteries. Verify control protocol settings (VISCA, IP). Check network connection and IP address for Web UI/PTZ controller. |
| AI Auto-Tracking not working correctly. | Subject too far/close, poor lighting, multiple subjects confusing AI, outdated firmware. | Ensure subject is within optimal distance (min 2.5m). Improve lighting conditions. Try Presenter Mode for single subjects. Check for firmware updates. |
| Kualiti imej yang lemah (kabur, bising). | Incorrect focus, low light, dirty lens, camera too close to subject. | Adjust focus (auto/manual). Ensure adequate lighting. Clean the lens with a soft cloth. Maintain optimal focusing distance. |
| NDI output has no audio. | NDI output of this camera model does not support audio transmission. | This is expected behavior. Use the 3.5mm Line Out for audio output and integrate it separately into your streaming workflow. |
9. Spesifikasi
| Ciri | Perincian |
|---|---|
| Jenama | Tenveo |
| Nombor Model | VX20M-4KN |
| Teknologi Penderia Foto | CMOS (1/2.8-inch, 8.29 MP) |
| Resolusi Tangkapan Video | 4K (3840x2160) @ 30fps |
| Zum Optik | 20x |
| Panjang Fokus Minimum | 4.95 mm |
| Panjang Fokus Maksimum | 99 mm |
| Viewsudut | 63 Darjah |
| Pan Range | 350° (±175°) |
| Julat Kecondongan | 180° (±90°) |
| Teknologi Ketersambungan | 3G-SDI, HDMI, USB3.0, LAN (NDI/PoE) |
| Antara Muka Audio | 3.5mm Line In, 3.5mm Line Out |
| Protokol Rangkaian | RTSP, RTMP, VISCA over IP, SRT, NDI|HX2 |
| Pengekodan | H.264/H.265 |
| Bekalan Kuasa | DC 12V or PoE (IEEE802.3af) |
| Berat Barang | 1.7 Kilogram |
| Penstabilan Imej | Optik |
| Peranti Serasi | Personal Computer, Smartphone, Tablet, Laptop |
10. Waranti & Sokongan
Tenveo is committed to providing high-quality products and customer service.
- Waranti: This product comes with an industry-leading 3-Year Manufacturer's Warranty.
- Jaminan Wang Dikembalikan: Enjoy a 30-Day No-Questions-Asked Money-Back Guarantee.
- Sokongan Teknikal: Lifetime Technical Support is provided.
- Hubungi: For any questions or assistance, please contact Tenveo customer service. Remote setup assistance and free online training are available.