Volcora 80mm Thermal Receipt Printer (USB/Ethernet) Instruction Manual

1. Pengenalan

This manual provides detailed instructions for the setup, operation, maintenance, and troubleshooting of your Volcora 80mm Thermal Receipt Printer. This printer is designed for Point-of-Sale (POS) applications, offering fast and efficient thermal printing with an auto-cutter. It supports USB and Ethernet connectivity and is compatible with Android, Windows, and Linux operating systems.

2. Maklumat Keselamatan

• Ensure the printer is connected to a grounded power outlet.
• Jangan dedahkan pencetak kepada air atau kelembapan yang berlebihan.
• Elakkan meletakkan pencetak di bawah cahaya matahari langsung atau berhampiran sumber haba.
• Use only the power adapter provided with the printer.
• Jauhkan pencetak daripada kanak-kanak.
• Jangan cuba membuka atau membaiki pencetak sendiri. Hubungi khidmat pelanggan untuk mendapatkan bantuan.

3. Kandungan Pakej

Sahkan bahawa semua item terdapat dalam pakej:

• Volcora 80mm Thermal Receipt Printer
• Kord Kuasa
• Kabel USB
• Test Paper Roll
• CD Pemasangan

Figure 3.1: Package Contents. The image displays the Volcora Thermal Receipt Printer along with its accessories: a power cord, a USB cable, a roll of test paper, and an installation CD.

4. Produk Lebihview

4.1. Port dan Butang

Figure 4.1: Printer Ports and Buttons. This image illustrates the rear ports including Power Supply, Ethernet Port, Cash Drawer Port (6Pin RJ11), and USB Port. It also shows the front panel with Power LED, Error LED, Paper LED, Feed Button, and Cover Open Button.

• Port Bekalan Kuasa: Menyambung kepada penyesuai kuasa.
• Pelabuhan Ethernet: Untuk sambungan rangkaian (LAN).
• Cash Drawer Port (6Pin RJ11): Connects to a cash drawer.
• Port USB: Untuk sambungan terus ke komputer.
• LED kuasa: Menunjukkan status kuasa.
• LED ralat: Menunjukkan ralat pencetak.
• Paper LED: Indicates paper status (e.g., low paper).
• Butang Suapan: Suapan kertas secara manual.
• Cover Open Button: Releases the printer cover to access the paper roll.

Rajah 4.2: Berbilang views of the Volcora Thermal Receipt Printer, showing its compact design and various connection points.

5. Persediaan

5.1. Unboxing and Connecting

1. Buka kotak pencetak dan keluarkan semua bahan pembungkusan.
2. Sambungkan penyesuai kuasa ke pencetak dan kemudian ke soket kuasa.
3. Connect the printer to your Windows PC using the provided USB cable.

5.2. Pemasangan Gulungan Kertas

1. Press the Cover Open Button to open the printer cover.
2. Masukkan gulungan kertas terma dengan bahagian pencetakan menghadap ke atas.
3. Tarik sekeping kertas kecil keluar melepasi pemotong.
4. Tutup penutup pencetak dengan kuat sehingga ia berbunyi klik pada tempatnya.

5.3. Driver Installation (Windows)

1. Download the latest driver for Windows from the Volcora support webtapak: volcora.com/support.
2. Nyahzip yang dimuat turun file dan jalankan pemasang pemacu.
3. Follow the on-screen prompts, agreeing to the license and selecting your printer model (e.g., 500108).
4. Ensure the printer is connected via USB during installation.
5. After successful installation, the printer should be recognized in your computer's "Printers & scanners" settings.

Figure 5.2: Easy Installation Steps. This diagram outlines the four main steps: Download drivers, Install drivers, Connect the printer, and Test print.

5.4. Network Configuration (Ethernet)

If you are using the Ethernet connection, you may need to configure the printer's IP address to match your network's subnet. This can be done using the Setting Tool software.

1. First, identify your PC's IP address and subnet mask.
2. Perform a printer self-test (see Section 6.2) to get the printer's current IP address.
3. If the printer's IP is not in the same subnet as your PC, you will need to adjust either the PC's IP or the printer's IP.
4. Open the Setting Tool software (available from volcora.com/support).
5. Select the printer model and choose 'NET' for the port type.
6. Enter the printer's current IP address and click 'Get Param' to retrieve its network settings.
7. Modify the IP address, subnet mask, and gateway to align with your network configuration.
8. Click 'Set' to apply the new settings to the printer.
9. Perform another self-test to confirm the IP address has been updated.

5.5. Pilihan Penempatan

Figure 5.3: Multiple Use & Placement. The printer can be wall-mounted for kitchen use or placed on a counter for receipt printing.

6. Arahan Operasi

6.1. Percetakan Asas

Once the printer is connected and drivers are installed, you can print receipts from your POS software or any application that supports printing. The printer features a 203 dpi resolution for clear prints and an auto-cutter for efficient receipt handling.

Figure 6.1: Efficient Printing. This image highlights the printer's fast print speed, low noise operation, and clear 203 dpi output, showing a receipt with a QR code and a barcode.

The printer supports various barcode types including UPC-A, UPC-E, EAN13, EAN8, CODE39, ITF25, CODABAR, CODE93, CODE128, QRCODE, PDF417, and Data matrix.

• Volcora test QRcode
• VolcoraTest128
• 1234567891231
• 0123456789128

6.2. Printer Self-Test

A self-test prints the printer's configuration, including its IP address (if connected via Ethernet), and confirms basic functionality.

1. Pastikan pencetak dimatikan.
2. Press and hold the "Feed" button.
3. While holding the "Feed" button, power on the printer.
4. Continue holding the "Feed" button for approximately 5 seconds until the self-test page begins to print.

6.3. Keserasian

The Volcora Thermal Receipt Printer is compatible with various POS systems and operating environments. It supports ESC/POS commands.

Figure 6.2: Printer Compatibility. This chart lists compatible POS systems such as Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, and KaHero POS. It also lists systems that are not compatible, including Square, Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, and Shopify.

Sistem Operasi yang Serasi: Android, Windows, Linux. (Note: A software development kit (SDK) is required for custom application development on Ethernet-supported systems, including Windows, Linux, and MAC.)

Tidak Serasi dengan: Delivery platforms or POS applications such as Ubereats, Grubhub, Doordash, Postmates, Square, Clover, or Shopify. Does not offer Bluetooth or WiFi printing options.

Figure 6.3: Detailed Compatibility Table. This table shows compatibility for USB and Serial connections across various operating systems (Windows, Mac OS, Linux, Android, iOS) and notes about SDK and ESC/POS commands.

7. Penyelenggaraan

7.1. Pembersihan

• Bersihkan bahagian luar pencetak secara berkala dengan kain lembutamp kain.
• To clean the thermal print head, use an alcohol swab. Ensure the printer is off and cool before cleaning.
• Buang sebarang habuk atau serpihan kertas dari laluan kertas.

8. Penyelesaian masalah

8.1. Isu dan Penyelesaian Biasa

For further assistance, refer to the Volcora support center or contact customer service.

9. Spesifikasi

10. Waranti

This Volcora Thermal Receipt Printer comes with a Waranti Terhad. Please refer to the warranty card included in your package or visit the Volcora support webtapak untuk terma dan syarat terperinci.

11. Sokongan Pelanggan

For additional assistance, troubleshooting, or to download drivers and tools, please use the following resources:

• Volcora Help Portal: https://help.volcora.com
• Download Support Center: https://volcora.com/support
• E-mel Sokongan Pelanggan: support@volcora.com

Our U.S. based customer support team is available to assist with any integration issues.